Hello Dear, I am excited to express my interest in the support position. With over 6 years of experience in service desk support for multinational companies like ATOS, NTT DATA, and Kardia, I am eager to contribute my skills and expertise to your team. My background aligns closely with the requirements of the support engineering role, particularly in the following areas: Servers Troubleshooting: Proficient in resolving server issues for VMware, Hyper-V, and Windows Server, ensuring smooth operations. Veeam Backup Management: Experienced in efficiently managing Veeam Backup solutions, ensuring data protection and quick recovery. Email and Calls Support: Skilled in providing prompt and effective customer support via email and phone. IT Training: Successful in providing essential IT training to new hires, facilitating seamless integration. Troubleshooting L1 & L2: Proven ability to diagnose and resolve technical issues at L1 and L2 levels, minimizing disruptions. Database Migration to Service Now: Led successful migration of databases to streamline operations using ServiceNow. My familiarity with tools like Datto, VEEM, vmware, VPN Service Now, Opas V2, Centreon, Spiceworks, Microsoft Teams, and more underscores my adaptability in diverse tech environments. I look forward to discussing how my skills match your needs. Thank you for considering my application. Best regards