My name is Laverly Ann Fontanilla i lived in Sampaloc Manila Philippines. My previous job was at IBM Global Process Solution as Customer Service Representative and later on transitioned to Concentrix corp. Being a call center agent i was able to excel on my oral and written communication skills by notating my client's bank information on their account accurately and by communicating with other nationalities most specially with American clients. My patience sets me
apart from other candidates,because I was able to maintain my pace even though I am dealing with an aggravated customer. I'm organized person, i want to make sure i have all the materials needed
before i start my work. Time management, adhering to my schedule is very important because i use these technique routinely and able to function effectively, even under intense pressure. These are
the reasons why i am always on top of the team, awarded as top 10 NPS agent, which means one of the top promoter on all Best buy account agents. Prior of being a call center agent I worked in Dubai UAE as a waitress at Ramada Chelsea Hotel al barsha, because of my hardwork and willingness to learn i was promoted as an internal supervisor wherein i used to supervise the sales
and invoice of each and every restaurant on the hotel, dealing with complaints, doing reservations for the customers, filing important documents and reporting daily income are one of my duties as a
supervisor.