Dedicated customer service representative with six years working experience with a USA based company.
Amazing communication skills, ability to prioritize, knowledge of technology, my zeal to learn and to take on new responsibilities.
Very knowledgeable with regards to products offered by the company I work for hence, providing my customers with quick and sensible responses.
Very good at relaying information in a clear and understandable manner.
I have worked and can handle works on any below given platforms/tools and other tools too after training :
Live Chat Tools : LiveEngage(LivePerson), Live2Support & Zopim(Zendesk) Chat
Mail Box/Ticket handler : Zendesk, Apptivo, Webmail & Outlook
Digital market platform : LinkedIn, Twitter & Facebook
Web Browser : Google Chrome, Mozila ,Internet Explorer
Other App/System Software : Skype, MS Office, Adobe/Acrobat & Sticky Notes
Quick learner
Problem analysis.
Good communication skills
-Able to explain complex concepts in a clear and concise manner.
-Able to positively persuade and influence customers.
-Able to ask the right questions and respond with accurate information.
Excellent time management skills.
Careful to details, accuracy & hard working.
Commitment, dedication & diligence to the work.
I am interested in this position because I love to connect with peoples around the world and help them out.