309516 Kayako SupportSuite Setup

I need someone that know how to setup Kayako SupportSuite "Mail Parser" to do this. The Kayako SupportSuite already setup successfully. But I need someone to help me setup the "Mail Parsers" part. Basically I want the feature below: When our staff reply to the ticket, the system will send an email to the client. Normally client will login to the helpdesk and post a reply. However, we want the client able to reply the ticket via email. Which mean the client just need to hit reply to the ticket email and the ticket system will automatically re-open the ticket and post a reply. When our staff reply to the ticket, the ticket will be on on-hold status. We want the client able to reply to the ticket via email and the ticket will automatically re-open to status "open" again. So our client can choose if they want to login to reply ticket or direct reply the ticket via email. We also want a feature that the client can create a new ticket by sending an email to the ticket email and the system will automatically create a new ticket. Here are the summary of the features we want: 1. Client able to reply ticket via email and the ticket status will be "open" again. 2. Client can submit a new ticket by sending an email to the ticket email. IMPORTANT: We need someone to create a step by step guide for how to setup these 2 features and then we will setup on our own. *Only experiences programmer that know about Kayako SupportSuite needed. We don't have time to spend on non-experience with Kayako SupportSuite software person. *Please DO NOT bid if you do not know how to setup this "Mail Parser"