I own a small call center here in the Philippines. We are currently handling the customer support requirements of various companies in the US. We do chat support, email support, cold calling, data entry, and answer calls.
We have experience dialing health insurance, solar appointment setting, real estate, etc. We assure you that we hire only the best agents after a demanding recruitment process.
All my agents are based in the office, thus the reliability. We are also using Plantronics USB headset. We have 2 internet providers and I also have an IT team working 24x7 to assist the agents in case of technical issues.
My team is up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (i have used ringcentral, vicidial and other dialers. We have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and we are knowledgeable with online calendars and scheduling (e.g. Google Calendar).
Looking forward to hearing from you.