Help clearing Mail back-log (for customer service mails) and help classify the emails into various sub-categories for future action

We did a crowd-funding campaign and successfully delivered most of the products. However, in the last few months, I have had to travel and we had some email issues resulting in a huge back-log (of over 450 emails!). Since I'm handling the emails alone, I need help with the following aspect:

1. Go through the unread emails and classify them for various actions (e.g. shipping issues, product refunds, complaint and questions, junk).

2. List down the various actions on an excel file for me to process.

3. Reply to customer emails with the appropriate actions.

This will require a lot of time spent just sitting and reading emails and diligently classifying them into excel.


1. Ability to compose mails in English well

2. Ability to quickly grasp the issues customers have mentioned in the email

3. Very simple ability on excel (google sheets) - just document the email id, type of issue, action expected.

I want to split the work into 2 sections separated a day apart. I expect both sessions to take about 8 hours each.

1. Email checking, classification and documenting actions

2. Post actions, Email replies

We need to be physically co-located for this since you will have questions during the process. I would rather you work out of Starbucks Indiranagar (food/ coffee charges up to INR 500 will be paid by me).

How do I select the the Freelancer?

Send a sample Email and check the quality of your reply, check your judgement about how to classify it.

Future role.

If I am happy, we can continue working together part-time (4 days spread over a month) over this.

Location: Bangalore

Taidot: tiedonsyöttö, Sähköpostien käsittely, Excel

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Tietoa työnantajasta:
( 6 arvostelua ) Bangalore, India

Projektin tunnus: #14935704

7 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_26% %project_currencyDetails_sign_sub_27% tähän työhön

₹7777 INR 3 päivässä
(8 arvostelua)

Hello sir, i am showmik sadnan. i have done lots of data entry work on my job life. i think i am the best person for this job. i wont let you down if you provide me the job. Thanks, Showmik Relevant Skills and Exper Lisää

₹2000 INR 3 päivässä
(0 arvostelua)

I work for a media company and send and receive a multitude of e-mails for professional purposes daily. I excelled at Discourse and Content Analysis at tertiary and post graduate level. Relevant Skills and Experience Lisää

₹2250 INR 2 päivässä
(0 arvostelua)

Hello Sir, I could do this work. I'm good in English typing and Excel work too. Looking forward for a positive reply from your side. Relevant Skills and Experience I have a good hold on Typing & Excel work . Propose Lisää

₹5555 INR 3 päivässä
(0 arvostelua)

I work on worlds largest bank and handle client mails more than 100 every day Relevant Skills and Experience 5 years of experience Proposed Milestones ₹7777 INR - .

₹7777 INR 3 päivässä
(0 arvostelua)

Hi, I am willing to do this task for you. Since I am a new freelancer you can expect complete professionalism from my end and also the commitments would be fulfilled as promised. Thanks! Relevant Skills and Experience Lisää

₹7777 INR 3 päivässä
(1 arvostelu)

A proposal has not yet been provided

₹11000 INR 3 päivässä
(0 arvostelua)