Customer Service / Consultant & Abilities: We are looking for self-motivated, patient, professional and courteous Customer Service Representative with 1 plus years of customer service experience to work in a very fast-paced National Services office environment. Bilingual Spanish speaking is a plus, but not a requirement for selection.
Excellent communication and listening skills:
Ability to multitask: i.e. Manage verbal and written simultaneously
Ability to work independently or with little supervision
Ability to provide high level of customer service and satisfaction
High attention to detail
Above average ability to analyze, assess and problem solve the needs of the caller
Excellent organizational skills
Ability to learn and apply new information/concept in area of responsibility
Must be a team player
Schedule meetings with Manager.
Heavy High Volume.
Processing important paperwork.
Interacting all throughout your shift with clients.
Update patient demographics and pre-register in EPIC, training will be provided.
Ensure services are provided in a timely manner.
Ensure key performance indicators are met.
Report discrepancies and identify areas of improvement to supervisors.
Work on special projects and assignments as needed.
One plus years of customer service support experience.
Excellent phone and writing skills required.
High School degree or equivalent.
Must demonstrate good oral, listening and written communication skills.
Must be available to work flexible hours including occasional evening hours.
Compensation: Excellent Salary, and additional voluntary plans.