1. Describe a process/system/service of your choice.
2. Brainstorm and describe the 'What’s' and 'How’s' (14-20 of each). If you are omitting any of these
from your HOQ, then explain why.
3. Construct a HOQ for this process/system/service. Clearly describe each part of the HOQ with
respect to your process/system/service. For any part(s) of the HOQ which cannot be done
because of lack of information, confidentiality, etc., complete the part(s) with simulated information
and describe how data would be collected to complete the missing part(s).
4. Detail outcomes, recommendations and conclusions based on your HOQ.