ServiceNow Jobs

I need an experienced enterprise architect to help me translate the TOGAF framework into a practical, working model for my IT department. The goal is to produce an end-to-end Enterprise Architecture proposal that sharpens, standardises and ultimately streamlines every IT Service Management process we run today. While the spotlight is on ITSM, I do want the engagement to look horizontally across the department so we can raise the maturity level of Incident, Change and Configuration Management at the same pace. In short, every core process should emerge better defined, measured and governed. Here is what I expect to walk away with: • A current-state assessment mapped in TOGAF ADM terms (Baseline Architecture, capability heat-map, pain-points). • A target-state service...

User Story: Auto-Link Parent Incidents by Short Description As a ServiceNow Developer, I want to use a Business Rule to trigger a Subflow when a new incident is created, So that the system can automatically link the new incident to an existing one if they have the same Short Description. Acceptance Criteria (How to test it) Match Found: If I create "Printer on Floor 2 is broken" and that exact incident already exists, my new incident should automatically fill in the Parent Incident field. No Match Found: If I create a unique incident, the Parent Incident field should stay empty. Work Note: (Optional) Add a simple Work Note to the new incident saying: "Parent automatically assigned."

I need an experienced ServiceNow specialist to populate our Service Catalog with software items—specifically business-approved applications—and structure them so each app is visible under the correct department. The job is straightforward: take the list of approved applications I will provide, create or update the corresponding catalog items in our ServiceNow instance, and ensure every entry is tagged, categorized, and searchable by department. Key points I care about: • Only software applications are in scope; no hardware or services. • Each application must appear in the catalog once, with accurate descriptions, icons (when available), entitlement details, and department mapping. • The final result should let any employee browse or search by their depa...