Asiakaskokemus Jobs

Saya membutuhkan seorang admin online yang fokus pada pelayanan pelanggan. Tugas utama Anda adalah membalas chat atau pesan dari pengguna secara cepat, sopan, dan tepat sasaran. Ruang lingkup kerja: • Menangani seluruh percakapan masuk di platform chat yang kami tentukan. • Memberi jawaban informatif, ramah, sekaligus menjaga konsistensi nada merek. • Mencatat pertanyaan berulang serta masukan pelanggan ke lembar kerja sederhana agar tim bisa menindaklanjuti. • Mengeskalasi kasus khusus atau sensitif sesuai panduan internal. Saya menghargai ketepatan waktu, kejelasan komunikasi, dan komitmen menyelesaikan tugas sesuai jadwal yang disepakati. Jika Anda teliti, terbiasa bekerja mandiri, dan memang ahli di bidang admin online serta pelayanan pelanggan, saya menant...

Uzaktan çalışma sisteminde faaliyet gösteren bahis firmamızın Canlı Destek ve Çağrı Merkezi birimlerinde görevlendirilmek üzere ekip arkadaşları arıyoruz. Genel Nitelikler 20–35 yaş aralığında Türkçeyi yazılı ve sözlü olarak iyi derecede kullanabilen Pozisyon Bilgileri Canlı Destek Personeli Müşterilere bilgisayar üzerinden canlı chat sistemi aracılığıyla yazılı destek sağlanır. Günlük çalışma süresi 9 saattir ve bu süreye 1 saat yemek molası dahildir. 3 farklı vardiya bulunmaktadır. Yoğun dönemlerde ücretli fazla mesai yapılabilir. Maaş sabittir, pozisyon yükselmesi haricinde yılda 2 kez zam uygulanır. Ortalama aylık kazanç eğitim sürecinde 28.500₺, eğitim tama...

Saya membutuhkan satu admin chat yang sigap menjawab pesan masuk di WhatsApp. Mayoritas pertanyaan yang akan Anda terima bersifat umum, jadi saya mengharapkan balasan yang sopan, jelas, dan cepat. Tugas utama: • Menjawab setiap chat secara real-time selama jam operasional yang kita sepakati. • Menyertakan informasi harga dan ketersediaan produk/layanan dalam setiap balasan bila relevan. • Mencatat FAQ baru agar saya dapat memperbarui panduan jawaban. Saya mengutamakan WhatsApp untuk saat ini, namun fleksibel jika nantinya perlu diperluas ke platform lain. Harap cantumkan pengalaman Anda menangani customer service daring dan perkiraan kecepatan respons yang dapat Anda jaga.

Job Description: I’m seeking a proactive Personal Assistant who can manage tasks, coordinate schedules, and communicate with clients. This role requires frequent Zoom video calls, so you must be comfortable on camera. Beyond handling work tasks, I’m looking for someone who can adapt to both a professional approach and a personable, conversational dynamic when appropriate. You should be comfortable balancing a friendly tone when it fits the situation. Responsibilities: Manage scheduling and calendar coordination Join Zoom calls with video participation as needed Conduct follow-up calls with prospective clients Nurture leads and help guide conversations toward closing deals Maintain clear communication with potential clients Track leads using a CRM or tracking sheets Send...

I’m bringing a new Technical Support Specialist onto our team to handle real-time, in-app chat conversations with our users. Your primary focus will be answering general inquiries quickly and clearly while maintaining a friendly, professional tone that reflects our brand. What you’ll do • Monitor the in-app chat queue and respond to questions within our target response time. • Guide users through basic troubleshooting steps or direct them to the appropriate self-help resources. • Capture concise, accurate notes for every conversation so future agents can see the full history. • Escalate complex technical issues to our senior engineers when needed and follow up until the user confirms the matter is resolved. • Spot recurring questions or pain points and...

Job Description: I’m seeking a proactive Personal Assistant who can manage tasks, coordinate schedules, and communicate with clients. This role requires frequent Zoom video calls, so you must be comfortable on camera. Beyond handling work tasks, I’m looking for someone who can adapt to both a professional approach and a personable, conversational dynamic when appropriate. You should be comfortable balancing a friendly tone when it fits the situation. Responsibilities: Manage scheduling and calendar coordination Join Zoom calls with video participation as needed Conduct follow-up calls with prospective clients Nurture leads and help guide conversations toward closing deals Maintain clear communication with potential clients Track leads using a CRM or tracking sheets Send...

I need a concise compilation of genuine Google-My-Business reviews for my restaurant, all drawn from customers within our local area and from Canada and USA

I need a proven closer who feels at home speaking with athletes about growing their personal brands online. Your job is simple and focused: jump on scheduled discovery calls, dig into the athlete’s social media situation, and move qualified prospects smoothly to a paid engagement with our Athlete Visibility System. During each discovery call you will: • Review the athlete’s engagement metrics, content quality, and follower-growth rate so you can tailor the conversation to real numbers rather than hype. • Position our system in clear, benefit-driven language, showing exactly how it boosts reach and sponsorship appeal. • Anticipate and neutralise the two objections that surface most often—overall cost and the time commitment they’ll need to invest&...

Quero estruturar uma ação de prospecção ativa totalmente focada em recuperar o crédito dos meus clientes que se encontram negativados. Preciso que o profissional: • Elabore um roteiro de abordagem empático e persuasivo que gere confiança logo no primeiro contato. • Faça os contatos por telefone, e-mail, redes sociais e WhatsApp, mantendo registro claro de cada tentativa e resposta. • Acompanhe métricas de conversão, objeções mais frequentes e principais gatilhos de confiança, apresentando relatórios semanais. • Sugira ajustes contínuos na comunicação para aumentar o índice de clientes que regularizam sua situação. Valorizo i...

My team builds high-converting, fully managed websites for private clinics and other healthcare providers. What I need now is a driven sales partner who can introduce our service to new clinic owners, nurture the conversation, and close the deal. Your earnings come exclusively from commission on every sale you secure, so the ceiling is entirely up to your performance. I’m ready to activate the partnership the moment we agree, with no slow onboarding process. Here is how we’ll work together: once a week you’ll drop me a concise summary of leads contacted, calls held, and deals in progress. I’ll provide any collateral, case studies, or technical answers you need during the selling cycle. Solid spoken and written English and proven sales experience are essential&mdash...

I need a driven senior-level sales executive to operate squarely within the Sales arena. Day to day, you will be the point person for our entire revenue pipeline, guiding prospects from first touch through long-term partnership, while shaping the direction of our sales playbook. Your core responsibilities will include: • Lead generation and conversion • Client relationship management • Sales strategy and planning Although the brief is ambitious, I am open to professionals with 0-2 years of hands-on experience who can demonstrate the maturity, curiosity, and resilience usually expected from more seasoned talent. Proficiency with common CRM platforms and a knack for data-guided decision making will help you succeed here. If you can show me recent wins that prove you...

I run a multi family property-management portfolio and want every incoming call handled seamlessly in both English and Spanish. You will log in remotely to our phone system and AppFolio account, greet tenants and prospects fluently in either language, and resolve or route the issue on the first call whenever possible. Day-to-day you will be taking leasing inquiries, opening and updating maintenance requests, collecting rent over the phone, and calmly fielding the occasional tenant complaint. All notes, follow-ups, and status changes must be recorded inside AppFolio so my onsite team always has real-time context. Fluent, confident communication in Spanish and English is essential; conversational or basic levels won’t be enough for the volume and variety of calls we receive. D...

We are looking for participants from the **USA, UK, and Canada** to help with a simple task related to an **Etsy listing**. The task is straightforward and will take only a few minutes to complete. You will be asked to go through a short process on Etsy and share your experience. Requirements: • Must be located in **USA, UK, or Canada** • Ability to complete the task carefully and follow instructions This is a quick and easy task. Clear instructions will be provided after hiring. If you are interested, please apply and mention your **country and Etsy experience** in your proposal.

I want to decrease the ratings star of one store in google

I’ve spent the past three years driving growth for creative-industry brands and recently lifted sales 30 % in just four months through targeted digital marketing. The next priority is tightening our client-retention engine for our roster of small-business partners, and that’s where I need your expertise. Right now I have a basic CRM workflow, periodic check-ins, and some ad-hoc loyalty perks, but churn is still higher than I’d like. I’m looking for a specialist who lives and breathes client management—specifically retention—to audit what we’re doing, spot the leaks, and build out a repeatable system that keeps our small-business clients engaged well beyond the first project. Key objectives • Diagnose drop-off points inside our current pi...

I need a Mailchimp expert to build a brand-new automated email series focused on upselling and cross-selling our products. The flow should trigger immediately after a customer’s first purchase, guide them through complementary items, and keep engagement high without feeling pushy. Here is what I have in mind: • Map a three-to-five-email journey inside Mailchimp’s Customer Journey Builder, including timing, segmentation rules, and goals. • Write or refine the copy and subject lines so each message feels on-brand and persuasive. • Design simple, mobile-friendly templates that match our current style guidelines. • Configure product recommendations, dynamic content blocks, and merge tags so each subscriber sees items relevant to their purchase history...

We are seeking an experienced Microsoft Azure / AI developer or development team to build a secure AI Voice Agent that can interact with customers over the phone. The system must be designed to meet HIPAA (U.S.) and PIPEDA (Canada) privacy and security requirements and must be built exclusively using Microsoft technologies. The AI Voice Agent will handle phone conversations with customers, allowing them to book, manage, and cancel appointments, as well as answer general questions about our company. The system must also send SMS confirmations after appointments are booked or modified. Core Features The AI Voice Agent should be able to: Answer incoming phone calls Conduct natural voice conversations with customers Book appointments Reschedule or modify appointments Cancel appointment...

I'm looking for an experienced fast food manager to consult on improving our customer service strategies, with a focus on staff training. Key Areas of Focus: - Developing a robust conflict resolution training program for our staff. Ideal Skills and Experience: - Proven background in fast food management - Expertise in customer service strategies - Experience in designing and implementing staff training programs, particularly in conflict resolution

During our 7 AM – 3 PM (Philippines time) shift I need all incoming website chats handled promptly, accurately, and in a consistently friendly tone. You will: • greet visitors within seconds of a new chat popping up • answer product and policy questions in clear English • follow the step-by-step reference guide I provide so every response matches our brand voice • juggle several conversations at once—being very comfortable with multiple chats is essential • log each resolved case in the CRM before closing the day Because the role is process-driven, prior customer-support experience is not required; I will walk you through everything from A to Z during paid training. Stable internet and reliable power on your side are the only technical must-ha...

During our 7 AM – 3 PM (Philippines time) shift I need all incoming website chats handled promptly, accurately, and in a consistently friendly tone. You will: • greet visitors within seconds of a new chat popping up • answer product and policy questions in clear English • follow the step-by-step reference guide I provide so every response matches our brand voice • juggle several conversations at once—being very comfortable with multiple chats is essential • log each resolved case in the CRM before closing the day Because the role is process-driven, prior customer-support experience is not required; I will walk you through everything from A to Z during paid training. Stable internet and reliable power on your side are the only technical must-ha...

I need an experienced operations professional to take day-to-day control of our proprietary e-commerce marketplace. Your immediate remit is to streamline processes, keep stock flowing, and ensure every customer receives prompt, accurate service from checkout to delivery. Key focus areas • Inventory management • Customer service • Order fulfillment Within inventory management you should already be comfortable with: • Supply chain logistics • Inventory forecasting • Seller onboarding You’ll work closely with me and our small dev team, translating operational needs into clear workflows inside our existing ERP and help-desk tools. That means setting reorder points that balance cash flow and availability, mapping carrier cut-off times to ou...

I want to put a structured, reliable system in place to capture and showcase genuine customer reviews on my website and across the big external platforms. Right now nothing is connected, so the first step is choosing (or confirming) the best mix of channels—Google Reviews, Facebook, Yelp, or any others you feel make sense—and then integrating them cleanly into the site. Here’s how I picture the flow: • Audit the current website (WordPress) and any plugins or apps already installed • Recommend the review tool or combination of tools that can fetch, verify, and display reviews in one dashboard • Configure widgets / API connections so new reviews published on Google or Facebook appear automatically on the site and vice-versa • Set up the outreach ...

I’m looking for an energetic, knowledgeable assistant (better live in Las Vegas) to work alongside me at this year’s JCK show. Our booth focuses on loose gems and stones, and I need someone who can keep visitors engaged, answer detailed product questions, and smoothly handle sales transactions on the spot. You’ll be the first point of contact for buyers, so confident communication, a solid grasp of gem terminology, and prior retail or trade-show sales experience are essential. What success looks like for me: • Visitors receive clear, accurate answers about each stone’s cut, color and pricing. • Transactions are processed quickly with zero payment errors. • A brief end-of-day summary of sales and promising leads is handed over before we leave t...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions too De...

[Please include "I have an address in the United States" in the first line of your response to show that you have read and fully understood the requirements]. Hello, We are conducting structured e-commerce customer experience research focused on the online purchasing process, delivery timelines, packaging quality, and product condition upon arrival. If selected, full instructions will be provided after the contract is in place. We look forward to your proposal!

My Google Maps business profile has been hit with more than ten fake reviews that are dragging down our rating and eroding customer trust. I need someone who has provable experience appealing and removing illegitimate feedback through Google Business Profile support channels, documentation, and policy citations. You’ll be responsible for identifying each fake comment, preparing the evidence that demonstrates policy violations, opening and following up on appeals, and confirming each review’s removal in the dashboard. Once the job is complete I expect to see our public star rating recalculated with the offending posts gone and a short summary of the steps you took so I can replicate them in the future if needed. Please share a brief note on similar removal successes you’...

I’m rolling out a new Soundbox device and need an experienced field-sales partner to place it in retail stores, kiosks, and other high-footfall outlets. Your mission is strictly product distribution: opening doors, securing shelf space, and making sure each location is stocked and ready to sell. What I expect from you • Map and prioritise retail prospects in the assigned territory • Visit decision-makers in person, pitch the Soundbox value proposition, and close placement agreements • Arrange initial orders, coordinate restocks, and handle basic merchandising so the device stands out on-site • Submit concise visit and sales reports (spreadsheet or CRM export) at the end of each week so I can track uptake and velocity Results that count I’ll measu...

I need a complete IVR built and configured to streamline our customer-support line. The system must greet callers, then automatically route each call to one of five departments through a simple, voice-prompt menu. In addition to this core routing, I also want the IVR to trigger bulk messages (SMS or WhatsApp blasts) and hook directly into Meta Business Suite so our phone flows, social inbox, and chat automations all stay in sync. You are free to choose the underlying platform—Asterisk, FreePBX, Twilio, or a comparable cloud service—so long as it supports reliable call routing, bulk-messaging APIs, and Meta’s official integrations. If a ready-made template speeds things up, that is fine; the voice prompts, language, and menu logic must still be customised to our brand. D...

We’re currently looking for skateboarders to teach skateboarding in Penrith, NSW, Werrington, NSW, and nearby cities. Lessons are scheduled when you’re available, mostly weekday evenings and weekends. This is a perfect part-time job. ⸻ Requirements • Legal working age • Personal cell phone • Comfortable working directly with clients No teaching experience required — we train you. ⸻ Pay • Paid per lesson • Pay varies based on: • Distance traveled • Skill level • Lesson length

I need a proactive salesperson who can own the entire B2C cycle for our elevator company. Your focus will be on finding fresh consumer leads, guiding each prospect through the decision process, closing the sale, and staying in touch after installation to secure long-term satisfaction and referrals. A background in manufacturing or other industrial products is important because you will be translating technical features into everyday benefits for non-technical buyers. If you already thrive in CRM-driven environments and feel comfortable with tools like HubSpot, Salesforce, Zoho, LinkedIn, and email outreach platforms, you will be up to speed quickly. Success metrics are straightforward: the volume and quality of leads you generate, your conversion rate, and the satisfaction scores you doc...

Saya mencari seorang admin yang dapat mengambil alih dukungan pelanggan melalui live chat untuk bisnis saya. Fokus utsamanya adalah menjawab pertanyaan pelanggan secara cepat, sopan, dan akurat sepanjang jam kerja yang akan kita sepakati bersama. Tugas utama: • Menangani semua sesi live chat, mulai dari sapaan awal hingga penyelesaian masalah atau eskalasi. • Menyediakan dukungan pelanggan dalam beberapa bahasa—minimal Bahasa Indonesia dan Inggris; bahasa tambahan menjadi nilai plus. • Mencatat setiap interaksi penting di dashboard yang kami gunakan (mis. Zendesk, Freshchat, atau platform serupa) agar tim lain bisa menindaklanjuti. • Melaporkan tren pertanyaan berulang dan memberi saran perbaikan pada FAQ atau alur layanan. Saya mengutamakan freelancer yang: &bu...

Saya mencari seorang admin yang dapat mengambil alih dukungan pelanggan melalui live chat untuk bisnis saya. Fokus utsamanya adalah menjawab pertanyaan pelanggan secara cepat, sopan, dan akurat sepanjang jam kerja yang akan kita sepakati bersama. Tugas utama: • Menangani semua sesi live chat, mulai dari sapaan awal hingga penyelesaian masalah atau eskalasi. • Menyediakan dukungan pelanggan dalam beberapa bahasa—minimal Bahasa Indonesia dan Inggris; bahasa tambahan menjadi nilai plus. • Mencatat setiap interaksi penting di dashboard yang kami gunakan (mis. Zendesk, Freshchat, atau platform serupa) agar tim lain bisa menindaklanjuti. • Melaporkan tren pertanyaan berulang dan memberi saran perbaikan pada FAQ atau alur layanan. Saya mengutamakan freelancer yang: &bu...

I’m ready to take my brick-and-mortar shop online and need a complete WordPress-WooCommerce build that will serve customers only within my city for now. The catalogue centres on kitchen utensils and household appliances, with additional lines such as crockery, plastics and similar home goods, so the site’s category structure must reflect that mix. Key functionality I can’t launch without is fast product search and filtering; I want shoppers to find a saucepan or a mixer in just a couple of clicks and enjoy an experience that feels as clear and organised as my physical aisles. Features such as customer reviews or coupon modules may come later, but they’re not part of this first release. I will provide branding assets, a product spreadsheet with images, and copy...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions too De...

I want a professional mystery shopper to visit my service-based business and experience it exactly as any walk-in customer would. During your visit, please pay close attention to three areas that matter most to me: how the staff interact with clients, whether promised products or materials are actually available, and the overall cleanliness and upkeep of the space from entrance to exit. After the visit, I need a concise but insight-rich written report supported by time-stamped photographs and a short voice recording that captures your immediate, unfiltered impressions. The photos must be clear enough for me to recognise key areas of the premises, while the audio file should be no longer than three minutes. Deliverables • Written report (PDF or DOCX) covering customer service quality...

Saya membutuhkan seorang admin yang fokus membalas semua pertanyaan produk yang masuk melalui Facebook Messenger. Saya sudah menyiapkan panduan lengkap berisi detail spesifikasi, harga, stok, serta gaya bahasa yang harus diikuti—jadi Anda tinggal menerapkannya tanpa improvisasi besar. Tugas utama Anda: • Merespons setiap pesan dengan nada ramah dan profesional, mengikuti panduan kata-kata yang sudah saya sediakan. • Menjaga waktu respon di bawah 5 menit selama jam kerja (09.00–18.00 WIB). • Mencatat pertanyaan yang sering muncul dan melaporkannya dalam ringkasan harian singkat. Target saya sederhana: semua calon pelanggan merasa terlayani cepat dan akurat, sehingga tingkat konversi meningkat. Jika Anda teliti, fasih berbahasa Indonesia, dan terbiasa mengg...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions too De...

Incoming customer emails arrive daily and each message needs a clear, accurate reply that fully answers the sender’s question. The assignment centres on customer support delivered exclusively by email; no phone or live-chat work is planned, though being comfortable with those channels would be a plus should our needs grow. Scope of work You will monitor the shared support inbox during agreed hours, draft personalised responses that resolve the inquiry on the first pass whenever possible, and flag anything outside your authority so it can be escalated internally. A friendly, concise writing style and solid grammar are essential, as is the discipline to follow brand voice guidelines once you have them. Deliverables • All incoming inquiries acknowledged within the agreed response...

I run a Shopify-based brand and need a dependable pair of hands to take full ownership of our email support channel. Your core focus will be to respond promptly to everyday customer questions and to resolve complaints or return requests without letting them escalate. I already have detailed guidelines and response scripts in place, so you can step straight into the workflow; you’ll simply adapt the tone where needed and flag anything that falls outside the documented process. Here’s how I picture the collaboration working: • You monitor our support inbox throughout the agreed-upon hours, keeping response times tight and consistent. • All replies follow the existing scripts—personalised where appropriate—so messaging stays on-brand. • Any return ...

EVDEN ÇALIŞACAK CANLI DESTEK TEMSİLCİSİ ARIYORUZ Şirketimiz için iletişim becerileri güçlü, çözüm odaklı ve disiplinli bir Canlı Destek Temsilcisi arıyoruz. Çalışma modeli: %100 uzaktan (evden) çalışma. Ofis zorunluluğu bulunmamaktadır ve tüm süreçler online olarak yürütülmektedir. Pozisyon Detayları: - Tam zamanlı çalışma - Haftada 6 gün - Sabit maaş: 45.000 TL - Performansa dayalı prim sistemi Sorumluluklar: - Canlı destek üzerinden müşterilerin ilettiği talepleri karşılamak - Üyelerin soru ve sorunlarına hızlı, doğru ve çözüm odaklı yanıt vermek - Üyelerin deneyimini iyileştirecek şekilde profesyonel iletişim kurmak - Verilen yönlendirme...