Mary T.

Experienced Virtual Manager 3+ years with a Masters Degree with an extensive background in Accounting, Administration and Data Management and reporting. Driving results through data administration, and data collection. I am well versed at developing SOPs and KPIs, collecting and reviewing data, and using findings to optimize processes and develop stronger, more effective strategies. I am creative with the technical skills to locate data sources, mine, review, validate, protect, and store data, identify trends, patterns, and anomalies, and use findings to develop strategies to reduce costs, improve processes and practices, and increase efficiency, quality, security, and consistency. Strong reporting and presentation skills with the ability to summarize complex information. Excellent time management and solid organizational skills, ability to work effectively with minimal supervision. Familiar with current technologies, like desktop sharing, cloud services, and VoIP. Experienced with word-processing software and spreadsheets (e.g. MS Office), resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Knowledge of online calendars and scheduling (e.g. Google Calendar and Calendly). Excellent phone, email, instant messaging communication, and strong interpersonal skills. Excellent time management, solid organizational skills, ability to work effectively with minimal supervision.