mrigotech01

Senior System Admin and Technical Support | Freelancer

 Worked over 5000 hours with in the span of 5 years as Freelancer in Upwork.  Worked on various projects in different technical products and solutions.  Worked for different customers across the globe and supported various projects and functional activities.  Working for Microsoft as contractor to provide technical support for the [login to view URL] Premium product.  Working as IT support consultant for a Medical based organization.

Sr. Technical Support Executive,

 Team leader for the technical team in “Softcell Technologies Limited” over a year.  Worked as Project leader for Active Directory, SharePoint, and Lotus Notes maintenance project of Softcell at Ingersoll Rand for over four years.  Deploying, configuring and managing the following products and technologies 1. Microsoft SharePoint Server (MOSS 2007, SP 2010 Foundation and SP2010) 2. Microsoft Exchange Server 2007/2010 3. Microsoft SQL Server 2008 4. Windows Active Directory 2000/2003/2008

Lead – Network Systems and Support

 Administering and managing Microsoft Exchange Server 2003, MS SQL 2000 and 2005.  Installation, configuration and maintenance of windows server 2003 Active Directory and DNS.  Managing and maintaining Network infrastructure like LAN, WAN and Wireless networks.  Troubleshooting and maintaining of client O/S Windows XP and Network Operating Systems Red hat 9 and Windows Server 2003 and SQL database server, and Samba file Server, Postfix mail server.

Customer Support Engineer

 Installation and troubleshooting of Compaq Desktop, Laptop and Servers.  Installation and troubleshooting of Windows Server 2000, Windows 2003 Server and Redhat Linux network operating Systems.  Installation and troubleshooting of Windows 2000 professional and windows XP client OS.  Implementing and administration of Exchange server 5.5 and Exchange server 2000.  Implementing and supporting Active Directory, DNS and DHCP in Windows server 2000.

Customer Support Engineer

 Technical support for the Compaq customers and Customer account handling, management and Customer care includes, providing IT needs of technical and product support to the Customer.  Installation and Troubleshooting of COMPAQ Servers, Desktops and Notebooks.  Installation and Configuration of Lotus notes Domino Server 4.x and 5.x with customer specification. And troubleshooting and support of Lotus Domino servers and clients.

Customer Support Engineer

 Troubleshooting and maintenance of ACER Servers and Desktops and Wipro printers and other peripherals  Installation, configuration and maintenance of Novell NetWare 3.x and NetWare 4.x with SFT III, Microsoft Windows NT and SCO UNIX.  Administrating user Profiles and printer objects in Windows NT, NetWare and SCO UNIX environment.

Bachelor of Science (Computer Science)

Diploma in Electronics and Communication Engineering

Microsoft Certified Solutions Expert - Office 365 (2018)

Microsoft Certified Solutions Expert - Office 365

Microsoft® Certified Solutions Expert – Productivity (2018)

Microsoft® Certified Solutions Expert – SharePoint (2016)

Microsoft® Certified Solutions Associate, Windows Server 2012 (2013)

Microsoft® Certified Solutions Associate on Windows Server 2008 (2012)

Microsoft Certified IT Professional (MCITP) Enterprise Administrator on Windows Server 2008 (2009)

Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration (2009)

Microsoft Certified Technology Specialist: Network Infrastructure, Configuration (2009)

Microsoft Certified Technology Specialist: WinServer 2008, Application Infrastructure, Configuration (2009)

Microsoft Certified Systems Engineer on Windows Server 2003 (2009)

Microsoft Certified Systems Administrator: Messaging on Microsoft Windows Server 2003 (2009)

Microsoft Certified Systems Engineer on Microsoft Windows NT 4.0 (1999)

IBM Certified Associate System Administrator Lotus Notes and Domino 7 (2007)

Cisco Certified Network Associate (CCNA) (2012)