Mae-An L.

Hi there! I am Mae-An and have experience in working for 4 years as a Customer Service Representative under different accounts. During my experience, I was exposed to various workload and was not limited to answering queries only. I have updated job knowledge by studying new opportunities and sending an update for the workflow to be more specific. I have mentored, guided, and help new hires in regards with process workflows. I have handled and studied different new queues without specific workflow and send every opportunity observed to have the workflow be more specified. I handled healthcare, telecommunications sales and service, order support, and helpdesk. Skills I offer: ✅Customer Service: Live chat, Email and Phone call support ✅Live Chat Customer Service ✅Data Entry ✅Lead Generation ✅Video Editing ✅Email Marketing ✅Content Marketing ✅Display Advertising ✅Email Management ✅Schedule Appointment ✅Event Management Applications/Tools, and websites I use: ✅Google Sheets ✅Google Docs ✅Microsoft Word ✅Microsoft Excel ✅CRM Tools: Hubspot, Clarify ✅Schedule Appointment: Calendly, Google calendar ✅VoIP/Softphone: Avaya, Vonage ✅Ecommerce website: Amazon, Shopee, Lazada, Shopify ✅Social Media sites: Facebook, Twitter, Instagram, LinkedIn, Pinterest If this sounds fit for your needs, I more than happy to start right away. Looking forward to working with you soon!