Jerry F.

I have 10 years experience in Customer Service and Technical Support assisting U.S. customers. I was trained at a large Call Center in the Philippines and served as Team Lead for 4 years. I can provide excellent e-mail, chat, ticket and phone support for your customers. Throughout the years of my experience as a Customer/Technical Support Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.