Grace N.

SUMMARY OF QUALIFICATIONS • Over 10 years experience in training individuals and groups. • Good Knowledge of Word, Excel, PowerPoint and other applications. • Proven as a trouble shooter and problem solver • Motivate others to meet their ultimate capabilities • Communicate professionally with team members and managers WORK EXPERIENCE College Instructor triOS College, Mississauga, ON - [login to view URL] 2007 - Present • Prepare teaching materials for Microsoft Office and Computer Applications courses • Follow curriculum guidelines and course outlines • Administer and mark tests and papers to evaluate students\' progress • Deliver lessons and supervise students in practical class work sessions Operations Manager/Owner E-presence Consultants Inc., Milton, ON - [login to view URL] 2005 - Present • Provide instructions to developers on assigned tasks • Meet with Clients to introduce available services and then get requirements for the project • Market Web Design and Hosting services using different marketing domains • Custom design web sites using Front Page, Java Script, Swish, GIF animator, Adobe ImageStyler • Freelance College and Corporate Trainer HR Technical Consultant/Trainer World Vision, Mississauga, ON – [login to view URL] 1998 – 2005 • Developed training material and provided training to over 15 administrative staff members on how to use Ceridan INSYNC HR/Payroll system • HR project leader - designed, created and implemented an electronic performance agreement database that was made accessible to staff Canada wide Team Leader, Customer Service Support World Vision, Mississauga, ON – [login to view URL] 1997 – 1998 • Provided leadership to a team of 23 staff members • Motivated and encouraged staff members during weekly update meetings • Provided training guidelines for trainers and ensured that staff were provided with the proper training to perform their jobs • Participated in the hiring and firing of staff Human Resources Co-ordinator World Vision, Mississauga, ON – [login to view URL] 1993 – 1997 • Developed training material and trained 14 administrative staff members on how to track absenteeism using Royal Bank HR/PC J100 • Developed standard reports and all other annual HR reports using the HRIS report writer. • Researched HR functions and practices like Employee Benefits, Maternity top-up benefits, Flexible work arrangements… EDUCATION Trios College - [login to view URL] Business Administration Honours Diploma October 2006 – June 2007 Lebanese American University - [login to view URL] Bachelors of Arts in Communication Arts TECHNICAL TRAINING Humber College – Institute of Technology and Advanced Learning Courses Taken: • Human Resources Information Systems • Human Resources Management triOS Corporations Courses Taken: • Domino Application Architecture, Security & Workflow 2001 • Lotus Notes Development 2000 BUSINESS CERTIFICATION • Certified Microsoft Office Expert (MOS Expert – Word 2003) OTHER CERTIFICATES Simply Accounting 2005 2007 QuickBooks Pro 2005 for Windows 2007 ACCPAC v.5.2 2007 Finance for Project Managers 2006 PMP Certification Exam Preparation Course 2005 Team Building Workshop 2005 Change Management Workshop 2004 Crystal Reports - Design 2 & 3 2003 Fast Track to ColdFusion MX 2003 Windows 95 Migration 1998 Seven Habits of Highly Effective People 1998 Customer Service Excellence 1997