• Has own initiative and able to work on shifting schedules.
• Committed to exceed client and customer expectations.
• Possess first-class analytical, design and problem solving skills.
• Enjoys challenges and highly results-oriented.
• Dedicated to maintaining high quality, world-class standards.
• Able to function in a fast-paced environment, either individually or as part of a team, with minimal supervision.
• Proven leadership skills involving analyzing, managing, developing and motivating teams to achieve objectives.
• A tenured, experienced Quality Analyst and Training Specialist, with a wide range of experience on healthcare, telecommunications, utility and financial accounts.