Richie B.

A&B Enterprise - Email Support *provides assistance to company customers via email thru Trengo App. *Responsible for handling customers' orders on Shopify. *developing customer relationships. *solving customer issues. *promoting products and services. POWZAT Inc. - Data Entry / Researcher *Maintains database by entering new and updated hotel accommodation information. *Prepares source data for computer entry by compiling and sorting information. *Researching best accommodation prices and offers provided by many different online booking sites. Fraud Analyst / Credit Card Specialist Sr - Insight Direct Inc *Monitor orders to identify any potential fraudulent activity. *Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information. *Call customers and banks if needed to verify if an order is legit. *handling incoming and outbound calls. Either customers or anyone from other departments. *developing customer relationships. *solving customer issues. Customer Service Rep. - Telus International *Processing the payments and withdrawals of customers. *Ensuring customer queries are answered to their satisfaction. *Using computerized systems to access the details of customers. *Promoting certain financial products and services. *Handling customer complaints or handing them over to a supervisor.