Bruce C.

I am a Customer Experience Strategist, Training Specialist, Writer, and Speaker who has facilitated over 150 workshops attended by over 2,000 business leaders, owners, managers, and front-line employees who have learned how to implement & maintain an effortless experience for customers and transform them into brand loyal clients. While many business owners and corporate CEO's preach to their teams about exceptional service, I have a turnkey system that shows specifically how to achieve what that means, how to elevate teams to a level of service that ensures your team continues to maintain that high level by offering real and current examples of successful vs unsuccessful practices. I have lead over 150 motivational training sessions for Lincoln and BMW Motors in which over 2,000 Store Owners, General Managers, Senior Managers, and staff in the luxury automotive industry were coached on the driving forces that ensure lasting relationships with customers. Over 8.7 million readers have read my advice and counsel on customer service. I have also been featured on many prominent "A" list websites. (Freelancer forbids naming websites)