MIS Developer for a School System Based at Nairobi Jun-2008 till present Responsibilities include: • Requirement analysis • Developing the system • Testing and Maintenance • Presently in the phase of testing Senior Associate Consultant, Astute Systems Technology Pvt. Ltd., Indore , A Developer, Aggregator and Publisher in Mobile Entertainment, Mobile Information and Mobile Marketing 2004 – 2007 Major Responsibilities The company being in unique domain like mobile applications, the production cycle is also unique. The applications are developed for different models of handsets of different companies. Some require application development and some require only porting. • Development of complete MIS heading a team of 2 people. Automated the cluttered production cycle right from first phase of production cycle ‘idea generation’ to phase of ‘application development’, ‘testing’ and ‘delivery to client’, into a smooth and informative production cycle. It includes production planning, performance appraisal, costing information and various reports for decision support. The system gets inputs from different departments like content, production, testing etc. Further by joining other demanded module developing complete ‘Management Information System’ including Decision Support System and Control System. Mainly used VSFlexGrid as third party ActiveX and excel VBA for generating reports. Few advantages of the system… o The management is now able to take quick decisions that a particular application has to be further ported on other devices or has to stop its production looking at the cost of production. o The salary generation used to take 10-15 days and involved manpower. Now it is generated within a day for all employees and requires only few commands. o The team heads are able to meet the deadlines of production by following the production plan generated by system. Other responsibilities • Analysis of code written by different programmers to understand different approaches and commenting the same for new comers to understand. • Technical documentation of Astute Products. • Visio flows and presentations for Astute Products. • Coordinating with different departments for system analysis, development & testing. • Research & development to implement better quality checks on management information. • Maintaining database in consistent state. • Meeting ad hoc management requirements. MIS-Executive, GTL Limited, Mumbai, a leading Contact Center and Business Process Outsourcing Services Company for global corporations Jul02-Oct02 Responsibilities included • Analysis of data generated by call center hardware/software to provide better understanding of actual performance of call center & to provide impetus for initiating changes in the working of call center. • Developing techniques for data analysis to model customer satisfaction at different operating efficiency levels. • Running different software & understanding different functionalities. • Working with operations team to develop & monitor implementation of action plan to achieve SLA (service level agreement) standards. • Coordinating with software development team for system analysis & testing. • Research & development to implement better quality checks on offshore client reports. • Maintaining database in consistent state. (The database contains live data of American customers) • Meeting ad hoc management requirements and generating quick reports and presentations using office software for performance appraisals of the sales team. Senior Faculty Informatics, Indore Jul 01 – May 02 , Tata Infotech Online, Indore Nov 00 – May01, Asset International, Indore Jul 00 – Nov 00, Aptech Computer Education, Indore Oct 98 – May 00, Authorized Software Training Institutes Responsibilities included • Software Training • Project guidance to industry professionals & systems users • In house software development activities • Presenting seminars and road shows as a part of institute marketing activities EDUCATION: • MCM, Devi Ahilya University, Indore, MP (2001) with 77% • PPDCA (Post Polytechnic Diploma In Computer Application), M.P. Board of Technical Education, Bhopal, MP (1998) with 75% • Diploma In Electrical Engg. M.P. Board of Technical Education, Bhopal, MP(1995) with 78% • Certificate Course In Database Management and MSOffice, APTECH Ltd. • Certificate Course In C#,ASP.net , Empower Solutions, Indore CERTIFICATIONS: • Microsoft Certified Professional in Desktop Applications VB6.0 •
