Carlos M.

Bachelor Degree in Marketing from UCA (Universidad Centroamericana José Simeón Cañas). IAC (International Association of Coaching) Certified Ontological Coach with NLP, member 809. Independent Facilitator Accredited by INSAFORP (Instituto Salvadoreño de Formación Profesional) in the areas of Supervisor Training, Business Management and Interpersonal Skills which include but are not limited to Leadership, Emotional Intelligence, Teamwork, Motivation, Conflict Management, Coaching and others. Certified in "Points of You®" Methodology, tools for Development for facilitators. Author of the spanish article “Ser exitoso es una decisión personal” (Being successful is a personal decision), author of the English conference “Breaking Down Barriers in Call Centers” (“Rompiendo las barreras en Call Centers), co-author of the bilingual (Spa-Eng) conference “From Agent to Entrepreneur F.A.T.E.” (De Agente a Emprendedor) and founder of “CM Coaching” a Coaching and Consulting company stablished in El Salvador since 2017. Born and initially raised in El Salvador and later moved to the United States of America to study and live temporarily for 8 years until 2009. Before starting my own consultancy and coaching business, my last stretch of time was in the BPO industry for 10 years where I was responsible for handling and managing different areas of operations, project management and quality control for major world renowned clients such as AT&T, Sprint, Western Union and others over the years. I've accumulated over 500 coaching sessions so far and now I specialize in training human talent in highly dynamic companies through skills trainings, team building workshops, motivational and sales conferences and both individual and group coaching sessions with high performing teams. Please find below some of the certifications and seminars I've gone through myself for my own professional and personal development. ~ Methodology Points of You® - Creative Tools for Training & Development - International Coach Federation (2019) ~ International Certification in Elite Coaching with NLP - International Association of Coaching (IAC) & World Coaching Corporation (2017) – Member #809 ~ Certification in Neuro-management skills including NLP, Neuro-sales, Neuro-negotiation and neuro-codification – FEPADE (2017) ~ Certification in Specialized Oratory – Cartagena Estudios (2017) ~ Certification in Community Manager and Social Media – Virtual – University Dr. José Matías Delgado (2017) ~ Certification in Leading and Supervising the Sales Process – Metas & Visión (2016) ~ Emotional Intelligence Seminar – Prospectiva ROI & Action S.A. de S.V. (2013) ~ Effective Teams Seminar – FEPADE (2012) ~ III Congress of Students of Marketing – Marketing Experience – Universidad Centroamericana José Simeón Cañas (2012) ~ Certification in Leadership Through Values – Teleperformance Institute (2011) ~ Seminar in the importance of Etiquete and Personal Presentation in Public Relations – UCA (2010)