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Business Development & Customer SuccessJun 2017
My role is to increase leads (58%), increase lead conversion (20%), provide customer support and undertake general office administrative duties. Tasks - Engage with Salesforce A.E.’s & existing customers to generate leads (58%). Once created I data enhance the lead, work on qualifying the lead and finally convert the lead to an opportunity (20%). - Act as the front line for all customer queries to do with their new installations.
Co-FounderMar 2014 - Apr 2015 (1 year)
Set up a business that traded flights in Central and Latin America with the intention of selling to B2C and C2C. The business generated €250k in revenue. Tasks - Working with local marketing agencies and running social media campaigns to generate leads. - Signed $200k of new business, including one b2b deal worth $60K with an SMB client. - Providing aftercare and customer support for all customers and attempting to upsell.
Customer Support/Loan OfficerNov 2012 - Jan 2014 (1 year)
Initially hired to work in customer care where I averaged 100 tickets per day, I was then promoted to a loan officer to assess all applications. Tasks - Created a customer support training pack used to onboard all new starters. - Financial review of all ‘at risk’ loan applications and included following up with customers directly. - Generated $0.5M working cross collaborated on numerous value add projects for the bank.
Broadcaster & Project Manager (Freelancer)May 2012 - Feb 2013 (9 months)
Responsible for understanding the audience & generating additional advertising revenue €10k Tasks - Achieved a CTR of 2.5% on Facebook by running campaigns based on profiles I analysed and created. - Generated an additional 200 leads through social events and cold calling - Pre-Productions and live air management of radio programs
Banking and Finance2011 - 2014 (3 years)
Marketing & Business Studies2016 - 2019 (3 years)
Certificate in Broadcasting Journalism (2013)Minister of Popular Power for Communication
US English Level 185%
Spanish - English Translation80%
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