wmezzat

Objectives: Versatile and very successful TECHNICAL MANAGER with a wealth of technical and commercial skills acquired across a wide range of demanding roles with over 8 years experience of IT development, technical manager and operation manager. Now seeking next challenging and rewarding opportunity to demonstrate substantial abilities and make an effective contribution in a successful, end user focused team. Summary of Qualifications: § Understanding of payment systems with in-depth knowledge of credit/debit cards, EMV, and EFTPOS, covering both IT and business perspective. § Reliably meets demanding deadlines and targets working under pressure. § Systems design and Software development skills for EFTPOS payment applications. § Have a good experience in programming with C/C++, Java, and VB6. § Good Knowledge with Credit / debit cards transactions processing. § Good knowledge in APACS30/40 and ISO8583 protocol. § Self motivated and ambitious with an abundance of energy and drive. § Effective communication techniques § A strong team player. § Have good managerial skills. § Good knowledge in passing the EMV certifications (ADVT,M-Chip) for POS terminals. Education: Ain Shams University, Cairo, Egypt Graduation May 1999 Bachelor of Electronics and Communications Engineering. Certifications: • Oracle Certified Application Developer, Oracle Developer Release 2 (OCP) • Oracle Certified Internet Application Developer, Oracle Forms. Developer Release 6/6i (OCP). • Certified ITIL v3 Foundation. Courses: • Software Engineering • Software Methodology. • Software Project management • Training course on programming VeriFone POS. • Project Management Professional (PMP) preparation exam. • Training course on using the Microsoft Project server 2003. • Selling workshop • Presentation Skills • Business writing • Technical writing • Smart card/Magnetic cards personalization system (CIM machines) • Effective Communication skills. • ITIL v3 Foundation course. Employment Experience: Deputy Division Manager Systems Engineering of Egypt 2007 to date § Responsible to implement the department vision and share in setting this vision. § Provide a consultancy for designing payment solutions. § Manage and develop the department staff in line with the objectives. § Develop opportunities, internal work processes and ensure highest levels of client service satisfaction. § Provide high level account management (technical and business prospective) for a variety of clients. § Give a required technical support, pre-sales and some of marketing tasks for international customers. § Successfully organize the department to start a help desk services (call center, installation and maintenance) for EFTPOS. § Challenging and improving working methods and ideas. § Identification & Implementation of KPI’s targets and goals. Technical Manager Systems Engineering of Egypt 2005 to 2007 § Customer service levels from initial contact to sign off for production. § Technical and commercial leadership. § Managing the technical and software developer teams to best use. § Development of people and relevant skills within technical and software teams. § Challenging and improving working methods and ideas. § Managing enquiries and sales information and identifying trends. § Evaluation and improvement recommendations to management team. § Establishing and managing project status or other specific status where required for projects. § Manage the international accounts (technical and business). § Account management responsibilities and day to day technical assistance to staff. POS Software Developer Systems Engineering of Egypt 2000 – 2004 § Develop POS payment applications for different platforms (Verifone, Thyron, and Schelumberger). § EMV applications development. Samples of successful Projects: § Implement an EMV module based on VeriFone EMV library on the VeriFone POS terminals. § Develop the credit card payment application and its protocols (VISAII and ISO8583) on VeriFone POS terminals. § Develop remittance software that allows to the user to pay for its credit card using any currency. § Develop application on VeriFone POS terminal for loyalty applications using memory smart card. § Develop a software driver for cheque processing device (MICR reader, printer and scanner) on the PC using JAVA. This driver was integrated to the ORACLE developer 9i using the PL/SQL.