walterndegwa

I seek a position where I will effectively apply my Business Qualifications, skills and valuable experience in customer relations and administrative support to achieve the overall organizational goals. Currently, I in the Quality Assurance department in a call center where I am responsible for a team of 30 call agents. My responsibilities entail coordinating work schedules for my team members, ensuring that team morale is high and maintaining the quality of service to our clients by all agents in my team at a satisfactory level. I have worked previously in Barclays Bank of Kenya as a Customer Advisor and Direct Sales representative. At the same I was able to do customer profiling, matching diverse clients to appropriate products. I have exceptional skills on Ms Office application and I highly respect privacy of my clients work. In these positions I developed excellent leadership, interpersonal and communication skills while interacting with a wide range of customers. I believe that my experience and qualifications make me an ideal candidate for employment and would appreciate an interview at a mutually convenient time. Yours Sincerely, Walter Kamau Ndegwa Skype: walter.ndegwa