Develop and customize a bunch of Customer Call Centers
o Develop custom CCC apps based on existing Service Cloud solution o Design and develop different CCC apps (different countries/requirements) in one Org! o Calculate Trend reports for different types of interactions o Configure reports to gather employee performance metrics o Develop custom Delegation module o Leverage OOB features and custom components to automatically assign/escalate/resolve Case base on region, channel and case type o Use best practices to configure and customize interaction channels including email, telephony, chat, social media
About Me
I'm a [login to view URL] consultant/architect with over five years of [login to view URL] Sales, Service, and Custom Cloud experience. My skills have been honed by over 14 years of solving business, technology, and strategy challenges for system integration projects and more recently with a focus on cloud computing and [login to view URL] implementations. I have been engaged in Salesforce implementation, administration, and development work: leverage OOB features, SFDC configuration, develop Visualforce pages, APEX classes/triggers/batch jobs; helping companies implement Salesforce, providing guidance, best practice resource, facilitation, assistance with migration/integration with legacy applications and third-party products; working with business/IT to analyze requirements, drive user adoption, security, and data quality. Service cloud, sales, marketing, custom cloud, and chatter.
