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Virtual Enterprise Group LLC (VELG) VELG is a state of the art call center located in Homestead , Florida, and Kingston Jamaica. Our call center is powered by the state of the art Cisco AVID technology. We take pride in the layout, design, and functionality of our call center. What sets VELG Call Center Solutions apart from every other call center in the United States and the Caribbean is our ability to customize our services to meet our clients needs. We can tailor our business to meet whatever guidelines or parameters you may desire. Our People VELG Call Center Solutions has a very unique recruiting model and employs only the best call center agents. Our talent pool of candidates ranges from recent college graduates to seasoned working professionals looking for a solid professional opportunity to work in our dynamic call center environment. The majority of our agents are college educated, ensuring that you and your clients will interact with a very articulate agent workforce. Our agents go through a rigorous four part interview process which tests their speaking and language skills, interpersonal skills, critical thinking skills, and their ability to multi-task in a fast pace work environment. English is our first language One of the benefits to hiring VELG Call Center Solutions is that all of our agents speak English as their first language. We also have the luxury of having a large population of agents who speak Spanish and other languages. Training From the moment a new agent enters our call center they are put through our rigorous training program. Since we employ a unique recruiting process, some of our agents do not have previous call center experience. This provides us with the ability to train and mold our staff into the most effective call center agents possible.