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EXPLORE
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$20 USD / Hour
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South Africa (4:09 PM)
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Joined on August 21, 2012
$20 USD / Hour
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I am an energetic, motivated and self starting individual who is passionate about learning, quality assurance, controls, customer service, empowering and developing myself and the people around me. I have refined my interpersonal, communication and negotiation skills which has taught me to manage large projects as well as how to manage and improve processes. Due to the diversity of the work in a pressurised global environment, the development of resilience during turbulent times to ensure that change is embedded within an organisation has become a key skill, when needing to meet strict deadlines or manage change.
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Experience
Instructional Designer and Developer
Jan, 2006 - Present
•
20 years, 4 months
Freelance
Jan, 2006 - Present
•
20 years, 4 months
Design, development and proofreading of training materials, together with delivery of training, specialising in Customer Relationship Management, Soft Skills for Call Centres and Airlines and Disaster Management. Ensuring quality customer service by understanding the needs of the client and implementing these in the training programmes delivered.
Jan, 2006 - Present
•
20 years, 4 months
Quality Assurance, Controls and Training Manager
Oct, 2008 - May, 2012
•
3 years, 7 months
Shell Global Customer Service Centre
Oct, 2008 - May, 2012
•
3 years, 7 months
I have gained valuable experience within diverse fields whilst working with an array of people from different cultures and backgrounds. In my capacity as Quality, Controls, Development (Training) and Support Manager at Shell, I was responsible for the coaching, motivation and development of both direct and indirect reports ensuring that suitable training programmes / interventions are implemented in order to work towards outstanding customer service and for making strategic global recommendations with regar
Oct, 2008 - May, 2012
•
3 years, 7 months
Quality Assurance and Training Manager
May, 2004 - Sep, 2008
•
4 years, 4 months
Mindpearl AG & Mindpearl SA
May, 2004 - Sep, 2008
•
4 years, 4 months
I was responsible for the coaching, motivation and development of both direct and indirect reports ensuring that suitable training programmes / interventions were implemented in order to work towards outstanding customer service and for making strategic global recommendations with regards to improved processes and procedures within the Customer Service Centres. Ensure that set KPI's were achieved. I was responsible for the facilitation of a variety of courses as well as ensuring positive Client Relati
May, 2004 - Sep, 2008
•
4 years, 4 months
Education
National Diploma Travel and Tourism
1992 - 1994
•
2 years
South Africa
1992 - 1994
•
2 years
National Senior Certificate
1985 - 1989
•
4 years
South Africa
1985 - 1989
•
4 years
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