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EXPLORE
3.3
3.3
100%
$10 USD / Hour
・
Pakistan (10:18 AM)
・
Joined on June 1, 2009
$10 USD / Hour
・
I don't grab Projects, I bid only on those selected projects which are of my high interest. I care and respect my Employer's Time & fulfill my commitments. One thing i must assure you, that my response time will be as excellent as you are looking/searching, this could only be checked by working with me. Welcome from my side! What do you say to me :-)
Verifications
On time
100%
On budget
100%
Accept rate
100%
Repeat hire rate
100%
Back 2 Back English Promo
Stress Management Presentation
Radio Jingle in my Voice
Supperb Promo! Made by me .
Back 2 Back English Promo
Stress Management Presentation
Radio Jingle in my Voice
Supperb Promo! Made by me .
excellent!
Kyung B.
@aniavrp
•
Ponte Vedra Beach, United States
•
Share
Excellent
Kyung B.
@aniavrp
•
Ponte Vedra Beach, United States
•
Share
Experience
Store Manager
Jun, 2012 - Present
•
13 years, 6 months
Crescent Bahuman Limited
Jun, 2012 - Present
•
13 years, 6 months
Store launch - Defining Customer Service polices - Maximizing Sales - Closing Sales - Entertaining Premium Customers - Team management, hiring & developments - Cross selling, up-selling, add-ons - Providing Feedback to Management - Supporting Team Members - Taking Initiatives for Improvements - Achievement of Individual & Team Goals - Ensuring highest levels of Customer Services - SOPs/KPIs & Implementations - Helping Online Customers - Promoting Brand Image & Products - Inventory Management
Jun, 2012 - Present
•
13 years, 6 months
Supervisor Customer Care/Coordinator
Feb, 2010 - Jul, 2011
•
1 year, 5 months
Wi-tribe Pakistan
Feb, 2010 - Jul, 2011
•
1 year, 5 months
Store Management - Selling of packages, tariff plans, Prepared/Postpaid Cards & internet devices -Daily Billing Activity - Maximizing Turnover and Profit - Ensuring Pleasurable Customer Interactions - Advising Customers about billing & Value Added Services - Devise Strategies as per the Target Audience & Monthly Sales Goals - Customer retention & planning - High level of Multi Tasking - Cross selling, up-selling, add-ons - Accomplishment of Organizational Goals - frequent meetings with Ma
Feb, 2010 - Jul, 2011
•
1 year, 5 months
Customer Care Executive (Postpaid/Corporate) (Front Desk and Call Center)
Dec, 2006 - Jan, 2010
•
3 years, 1 month
Warid Telecom Pakistan (www.waridtel.com)
Dec, 2006 - Jan, 2010
•
3 years, 1 month
Ensuring highest level of Customers Services - Up-selling, cross selling of Warid Sims - Multi tasking - Achieving Monthly Sales Target - Retaining Customers - Providing Support to Business Center Manager - Taking Peer's Escalations - Front-Desk services at Warid BC - Creation of New Accounts - Managing Quantity & Quality parameters - - Worked in Quality Assurance department as a Quality Assurance Executive - Follow Ups - Ownerships - Keeping ourselves Updated about Products - Greeting Customer
Dec, 2006 - Jan, 2010
•
3 years, 1 month
Education
University of Central Punjab
2003 - 2005
•
2 years
B.A
Pakistan
2003 - 2005
•
2 years
F.Sc
2001 - 2003
•
2 years
Pakistan
2001 - 2003
•
2 years
Matric
2000 - 2001
•
1 year
Pakistan
2000 - 2001
•
1 year
Qualifications
Customer Services
2008
Warid Telecom
Providing Customer Pleasurable Experience
2008
Selling Skills
2011
BTA a UK firm
Selling Skills
2011
Customer Services Specialist
2012
Peopleperhour.com
Customer Service Certifications
2012
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