Being a native English speaker from countries (Mauritius and Seychelles) where English is the primary language and French secondary; I possess excellent communication skills in both languages. I have ten years experience in the BPO sector and have worked on numerous VOIP inbound and outbound projects for the US, UK, Australian as well as the French market. I have worked with e-Learning companies, casinos, children's Facebook, online multi-player games as well as online directories just name a few. My Administrative Skills and experience include 1) Data Entry 2) Facebook page management 3)Wiki management 4)Blog management 5)Forum moderation 6)Website content moderation 7)Chat support 8)Email handling / Email ticketing 9)Reporting 10)Tool testing 11)Newsletter (HTML) 12)Project Management I am proficient with the following tools and applications: 1)Zendesk 2)Teamwork 3)Zopim 4)Atlas 5)Ultracart 6)Timely 7)