Hisan A.

EXPERIENCE: IT Management • Delivered IT infrastructure to support day-to-day operations • Formulated technical strategies to meet aggressive corporate objectives • Ensured provision of timely and high-quality services to support end-users • Managed task planning and scheduling to deliver a comprehensive support service • Monitored team productivity and achievements against pre-defined objectives • Established and maintained IT standards and routine maintenance procedures • Evaluated technology and reviewed benefits for deployment into the business • Project planning and tracking • Actively involved in tracking project progress and make sure milestones are being achieved/ can be achieved within the promised timeframe Analysis • Providing a wide range of application/data analysis services • Liaising with senior managers and staff to establish business requirements • Reviewing existing business processes and delivering recommendations for improvement • Supporting strategic planning activities and advising on required systems developments • Delivering solutions and support in line with management requirements and operational needs • Database querying and data analysis • Generating Management Information reports CAREER HISTORY: May 2007 to Jan 2008 Oct 2008 to Present (Independent Contractor) Market Research Analyst for WaveMetrix Ltd, UK • Responsible for assisting clients with assessing the impact of on-line market research and the use of qualitative and quantitative methods • Worked with online market research analysis team using analytical research capabilities to report on findings • Utilised MS PowerPoint, MS Excel and Swift ChartMaker to draft reports Sept 2007 to Dec 2007 Application Support Analyst for Equiniti Ltd (formerly Lloyds TSB Registrars), UK • Responsible for providing support to the existing team in managing the support of applications • Managed data processing and reporting system incident, problem and change records in Assyst software • Managed defects in TrackRecord software and made key decisions about controlling defects based on the data at hand • Liaised with other IT teams for progression of software maintenance releases, incident resolutions, defect resolutions and software changes • Project managed the tracking and chasing of contacts for status reports to update estimates • First point of contact for all IT teams related to the project and the business • Extracted data, conducted analysis, created graphs & tables & generated management information reports • Generated data extracts and tables to be used by key company business partners and auditors Jan 2007 to Sept 2007 Senior Data Analyst for Oxford University, UK • Developed and maintained a working knowledge and understanding of core systems and the Business, including current compliance and regulations • Provided weekly progress updates and month end control reports • Analysing data and producing reports • To provide statistical information and analysis support to aid the Student Experience and Retention strategies at the University • To provide a support service to staff at all levels of the University, offering statistical guidance and knowledge sharing as appropriate Sept 2005 to Sept 2006: MBA in Information Technology from Coventry University, UK. Oct 2004 to Aug 2005 IT Support Officer for Computer Engineering Services, Peshawar • Responsible for managing a team of 3 IT engineers to ensure the smooth running of the office infrastructure • Liaised with other departments to gather up-to-date information to be entered onto the database • Ensured all staff in the branch were trained in IT and arranged courses for any required training • Generated reports regarding IT purchases and expenditure for the month EARLY CAREER INCLUDES: Jun 2004 to Sept 2004 Website Developer for [login to view URL] KEY SKILLS & EXPERIENCE SUMMARY: • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Explorer) MS Project, Windows OS • Adobe Acrobat, FrameMaker, Sun Openoffice • MySQL, SQL, Oracle 9i, Crystal Reports • SPSS, MS Visio, Rational Rose, TrackRecord, Assyst • MS IIS, Apache Server, FTP software EDUCATION AND QUALIFICATIONS: • MBA Information Technology, Coventry University, UK • Bachelor of Computer Science, University of Peshawar, Pakistan • Oracle 9i DBA • Web Animation and Graphics PERSONAL: • Interests include computer, electronics, sports & photography • References available on request