Nigel F.

Although my current role as a Customer Service Specialist is tremendously rewarding. I would like to be able to establish an excellent working relationship with clients and continually look for opportunities to drive additional revenue while maintaining exceptional customer service. I have previous Team Leadership experience assessing and processing information, maintaining records and statistics for two Call Centre campaigns. XM Radio and Network Solutions. Work with minimal supervision and others in a group setting. Additionally complying with all company policies I have previous Team Leadership experience accessing and process information, maintaining records and statistics for two Call Centre campaigns, XM Radio and Network Solutions. Work with minimal supervision and others in a group setting. Additionally complying with all company policies For my previous employer, I have: * Increased client retention by relationship and rapport building * Displayed Excellent Leadership skills and sound decision making under pressure * Sustained employee retention and productivity through coaching/training of fellow colleagues Thank you for your time and consideration. Sincerely, Nigel Francois