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Dr Steve G.

@stevegill1

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Senior International executive with Sales and Customer Service / Care experience in the Global IT, T

$200 USD / Hour

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Switzerland (3:40 PM)

Joined on August 27, 2012

$200 USD / Hour

Strong analytical background combined with the ability to work effectively in cross cultural teams of employees, stakeholders and partners to get the best results Good communication and motivational skills focused on team building, organization development, and the management of executive relations Specialties Change Management, Six-Sigma methodology, business best practices, optimizing organizational process efficiency and productivity, global account management, service partner management, driving Customer advocacy, satisfaction and loyalty, business development and risk mitigation, Employee coaching.

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Experience

OWNER

Aug, 2012 - Present

13 years, 9 months

BUSINESS TRANSFORMATIONS

Aug, 2012 - Present

13 years, 9 months

Business Transformations focuses on the provision of consulting and management services to commercial organizations. Areas of competency include support in developing and implementing reorganization strategies, designing and setting up quality management systems, coaching groups and individuals, developing sourcing solutions, focusing account management strategies to improve customer loyalty and increase sales

Aug, 2012 - Present

13 years, 9 months

DIRECTOR GLOBAL SERVICES

Jan, 2011 - Sep, 2011

8 months

WAEGENER INTERNATIONAL

Jan, 2011 - Sep, 2011

8 months

Waegener was a Medical device company developing and selling a unique cryogenic treatment for the management of inflammation in traumatic tissue injury . Responsible for all administrative and post sales services (order entry, forecasting for manufacturing, deliveries, management of loaner systems, provision of a complete post-sales support environment, sales support) The Goal; To support the rapid expansion of sales in selected markets in Europe and the US Results; Within the first months it was clear

Jan, 2011 - Sep, 2011

8 months

HEAD EMEAI CUSTOMER CARE

Sep, 2009 - Nov, 2010

1 year, 2 months

HUNTSMAN ADVANCED MATERIALS

Sep, 2009 - Nov, 2010

1 year, 2 months

Responsible for providing commercial support to Customers and the Sales Function including Order Entry, Order Management and provision of technical and marketing material. Drive business development initiatives to generate incremental revenue. The Goal; Refocus the EMEAI Customer Care Organization from a technical product line to a Customer facing organization delivering satisfaction through a well defined set of metrics. Transform the culture of the group to respond faster to market needs. Results; R

Sep, 2009 - Nov, 2010

1 year, 2 months

Education

Doctorate (Physics) University of Manchester

1977 - 1981

4 years

1977 - 1981

4 years

Bachelor of Science (1st Class Honours) University of London

1974 - 1977

3 years

1974 - 1977

3 years

Qualifications

X

2010

X

X

2010

Publications

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X

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