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EXPLORE
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$10 USD / Hour
・
United Arab Emirates (6:34 AM)
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Joined on January 26, 2009
$10 USD / Hour
・
Software Engineering MSc |Certified IT Trainer | Cisco Certified | Technical Support Specialist | E-commerce Platform Expert | 15+ Years in Training, Digital Skills & Digital Transformation | ERP
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Experience
Information Technology Specialist
Aug, 2009 - Present
•
16 years, 3 months
Alexandria Chamber of Commerce
Aug, 2009 - Present
•
16 years, 3 months
Handled IT support tasks including Active Directory maintenance, OS/software installation, and user support. Diagnosed issues, managed service desk tickets, and ensured system stability through updates and backups. Documented assets, led email campaigns, events, and website redesign. Boosted performance via SEO and digital marketing. Implemented a fingerprint system, migrated data from Access to SQL, and managed document processing and data cleaning.
Alexandria, Egypt
Aug, 2009 - Present
•
16 years, 3 months
Senior E-commerce Specialist
Jan, 2014 - Oct, 2024
•
10 years, 9 months
2H for Import & Export
Jan, 2014 - Oct, 2024
•
10 years, 9 months
Managed e-commerce launch on Noon and Amazon (FBA), including store setup, content, data analysis, and marketing tools. Oversaw website uploads, landing pages, and performance reports. Led social media accounts and a team of 7, achieving 50% sales growth. Redesigned the website, increasing engagement by 25% and reducing cart abandonment by 20%. Integrated marketing channels and coordinated campaigns with sales. Streamlined order processing with warehouse and support teams.Odoo Administration
Alexandria, Egypt
Jan, 2014 - Oct, 2024
•
10 years, 9 months
Education
Cairo University
2020 - 2024
•
4 years
Masters
Egypt
2020 - 2024
•
4 years
Verifications
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