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Copy EditorFeb 2016 - Dec 2016 (10 months)
Deal primarily with spelling, grammar, punctuation, fact checking, and word choice of the documents, review photos/images to ensure captions match properly with the images. Adhere to style guides and manuals provided by the client. Serve as an arbiter and make adjustments after reviewing the documents. Work closely with authors/writers and suggest changes to enhance readability, conciseness and style of the articles.
Project Manager/Business AnalystDec 2013 - Mar 2015 (1 year)
Perform financial and business analysis, people management, project management, operations management, account management and quality analysis. Collaborate with the Product Owner, CEO and general manager regarding project requirements. Work with senior management and development team to validate project scope, create project timeline, plan the general and specific scope of work per sprint period and manage the resources from the inception of the project up to its completion.
Financial Data AnalystNov 2013 - Jul 2014 (8 months)
Prepare reports and analyzes data for trends and performance. Audit report data for veracity. Forecast performance and provides reasonable estimates of future industry position. Design, build, and implement new report formats and layouts, or revise existing ones as required. Confer with sources of report data to identify problems and to gather suggestions for improvements.
Payment SpecialistDec 2009 - Aug 2012 (2 years)
Approve or overrides the system's business rules as dictated by the analysis. Generate a list of actions for partner reimbursement which is submitted to the financial system. Provide monthly reporting on partner payments. Reconcile payment errors and interface with accounts payable.
Technical Support RepresentativeApr 2007 - Aug 2009 (2 years)
Provide excellent customer service through inbound and outbound calls with issues regarding DSL and DIAL-UP internet issues. Deal with customer’s concerns and complaints via phone. Provide technical support in troubleshooting customers' computers through inbound calls with customer care issues. Handle issues with ISP (internet service provider) connection, email configuration, and software applications.
Bachelor of Science in Accountancy2002 - 2007 (5 years)
Master in Public Administration2009 - 2011 (2 years)
Secondary Edcucation1998 - 2002 (4 years)
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