EXPLORE


1.4
1.4
100%
$15 USD / Hour
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Philippines (12:46 PM)
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Joined on May 11, 2007
$15 USD / Hour
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Experienced Technical Support, Virtual Assistant, Researcher, and Social Media Moderator I'm a professional specializing in the field of administrative and customer support. I have over 7 years of office experience working in various BPO companies as a technical support representative and IT helpdesk agent before moving to freelance. I am well-versed in administrative work such as managing calendars and emails, travel arrangements, web research, data entry, simple graphic designs, maintaining and compiling reports and spreadsheets, and moderating social media accounts. I pride myself on being extremely professional and aim to deliver a job well done. I am proud to be personable and possess excellent communication skills. I look forward to working with you and helping you with your customer support and virtual assistance tasks to improve your business' productivity.
Verifications
On time
100%
On budget
100%
Accept rate
100%

Tutorial for Support Team

Video Tutorial for Customers

Tutorial for Support Team

Video Tutorial for Customers

Good writer :)
Roel S.
@bo2t
•

San Fernando, Philippines
•
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Experience
Quality Assurance Manager
Feb, 2017 - Present
•
8 years, 9 months
Brandbastion
Feb, 2017 - Present
•
8 years, 9 months
Helped with the quality of natural language processing software Assisted in removing security threats, competitor's promotion, spam, phishing attacks within 8 minutes 24/7
Feb, 2017 - Present
•
8 years, 9 months
Application Support Team Lead
Apr, 2015 - Present
•
10 years, 7 months
Zenoradio
Apr, 2015 - Present
•
10 years, 7 months
• Manage teams and make sure they are meeting targets. • Signoffs software testing for production releases • Streamline issues for Sys Admins or Developers escalations. • Create process for level 1 troubleshooting
Apr, 2015 - Present
•
10 years, 7 months
Moderator (Question Processor)
Sep, 2018 - Oct, 2020
•
2 years, 1 month
Course Hero
Sep, 2018 - Oct, 2020
•
2 years, 1 month
Helped improve tutor quality with new policies and processes developed with the rollout of new expert and tutor community initiatives and achieve SLA for Q&A processing Helped in second layer processing that focuses on removing bad questions from the live queue to improve quality
Sep, 2018 - Oct, 2020
•
2 years, 1 month
Education
AMA University
2002 - 2007
•
5 years
BS in Computer Science
2002 - 2007
•
5 years
Qualifications
IT IS Critical Situation Management
2013
2013
IT IS : Six Sigma Yellow Belt
2014
2014
CCNA Certification
2007
Cisco
CCNA completion certificate
2007
Certifications
US English