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Sheila Mai V.

@sheila21

5.0
1

1.4

1.4

100%

Tech Support | VA | Moderator | Team Leader

$15 USD / Hour

Flag of

Philippines (12:46 PM)

Joined on May 11, 2007

$15 USD / Hour

Experienced Technical Support, Virtual Assistant, Researcher, and Social Media Moderator I'm a professional specializing in the field of administrative and customer support. I have over 7 years of office experience working in various BPO companies as a technical support representative and IT helpdesk agent before moving to freelance. I am well-versed in administrative work such as managing calendars and emails, travel arrangements, web research, data entry, simple graphic designs, maintaining and compiling reports and spreadsheets, and moderating social media accounts. I pride myself on being extremely professional and aim to deliver a job well done. I am proud to be personable and possess excellent communication skills. I look forward to working with you and helping you with your customer support and virtual assistance tasks to improve your business' productivity.

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On time

100%

On budget

100%

Accept rate

100%

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Portfolio

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5.0 · 1 Review
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nadyajoy Writing Project $50.50 USD

Good writer :)

Roel S.

@bo2t

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San Fernando, Philippines

19 years ago

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Experience

Quality Assurance Manager

Feb, 2017 - Present

8 years, 9 months

Brandbastion

Feb, 2017 - Present

8 years, 9 months

Helped with the quality of natural language processing software Assisted in removing security threats, competitor's promotion, spam, phishing attacks within 8 minutes 24/7

Feb, 2017 - Present

8 years, 9 months

Application Support Team Lead

Apr, 2015 - Present

10 years, 7 months

Zenoradio

Apr, 2015 - Present

10 years, 7 months

• Manage teams and make sure they are meeting targets. • Signoffs software testing for production releases • Streamline issues for Sys Admins or Developers escalations. • Create process for level 1 troubleshooting

Apr, 2015 - Present

10 years, 7 months

Moderator (Question Processor)

Sep, 2018 - Oct, 2020

2 years, 1 month

Course Hero

Sep, 2018 - Oct, 2020

2 years, 1 month

Helped improve tutor quality with new policies and processes developed with the rollout of new expert and tutor community initiatives and achieve SLA for Q&A processing Helped in second layer processing that focuses on removing bad questions from the live queue to improve quality

Sep, 2018 - Oct, 2020

2 years, 1 month

Education

AMA University

2002 - 2007

5 years

BS in Computer Science

2002 - 2007

5 years

Qualifications

IT IS Critical Situation Management

2013

2013

IT IS : Six Sigma Yellow Belt

2014

2014

CCNA Certification

2007

Cisco

CCNA completion certificate

2007

Certifications

US English - Level 1

US English

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