Seyi A.

Solutions-focused, team oriented with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the service-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze organization\'s critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software products including installation, configuration, management, troubleshooting and support. Excellent Customer Service experience TECHNICAL SKILLS Windows Operating Systems · MAC Operating Systems and products · Database Management - Average Typing speed: 78 wpm STRENGTHS Customer service (Resolution to Customer\'s satisfaction effectively) · Self starter · Attention to detail · Team player · Computer Proficiency · Highly Organized · Quick Learner · PROFESSIONAL EXPERIENCE XEROX SERVICES MAC OSX Technical Support Project June 2012 to present CustomerCare Technical Support Advisor -Inbound calls for technical support + includes troubleshooting + includes chat consultation + includes offering products and services to customers (where applicable) PENGUIN WINDOWS Customer Service Representative · Customer Service (in-person) · Door-to-door appointment scheduling Nero House of Entertainment 2008 - 2010 IT Consultant (Admin) · Computer Technician · Website Designing and management Friends Place International 2005 - 2008 IT Consultant (Admin) · Performed hardware and software installations and provided high-level customer care, training, and technical support. THINK VENTURES 1998 - 2005 Customer Service Representative / Desktop Publisher · Company Representation; Database Management; Organization restructuring; Employee management and General Desktop Publishing (Design). EDUCATION College Education (B.A.) Certificate in Desktop Publishing HENNA TECK COMPUTER COLLEGE Diploma in Computer Proficiency in Systems Management APTECH COMPUTER INSTITUTE - 2005