Richard B.

Richard Barrera at your service. A Seasoned Technical Support with more than 3 years of experience in Technical Environment. Excellent Analytical and Technical Support skills. Track record of achieving exceptional results in Technical Support and Troubleshooting. I am currently employed as a Senior Helpdesk at Comfort Medical LLC which is outsourced by Exactstar BPO Services. Aside from helping the agents with their technical issues with their computer, I also conduct Health Insurance Portability and Accountability Act and Payment Card Industry , Data Security Standard to our new hires here. I am experienced in freePBX, Presence, Active Directory and many more.