SANDHYASOFT001

Sandhya Softwares Pvt. Ltd., is an IT consultancy, software solution and BPO service provider company, focused on both back office operations and software development. Sandhya Softwares is based in Central India (Indore) in IT service bracket since May 2008.  Core Values :- Quality of service delivery is more critical than customer acquisition. Determined to eliminate customers frustration and dissatisfaction. Adding values to client's business. Success in BPO industry depends on the service provider's ability to gel with the clients process. Strive for excellence. What does a Call centre do for an Organization? It allows a wider customer base to do business with. It offers an economical means of reaching diverse and widely distributed customer group. It fine tunes offerings to specific customer groups. It allows customers easy access to experts. It facilitates business round the clock and in any geography. It allows a company to avoid the overheads of brick and mortar branches. The inbound call centers are built with the objective of serving as an information center offering all the information that help customer to have a thorough understanding of products or services . This information center handles all customer inquiries.Information Requests & Inquiry is handled through-- Telephone Response, Website Response, Email Response etc A Call center facilitates the flow of information from customer database to the telecommunication network operated by call center agents. Complete Post Switch technology setup is required in terms of Call switch routing. ACD,CTI,CLI,scripting,call blending, predictive dialers,IVR,DNIS,CRM, Web based solutions and various other components required for running the call center as per business requirement. Voice broadcasting is the delivery of a pre-recorded voice message to a live person, answering machine or both. It is, by far, the most cost effective form of contacting your customers, employees, groups and prospects Our Strength :- Surpassing client’s expectations. Fastest turnaround time in data entry with a record speed of 1 form per min consisting of 40 fields. The ability of agents to handle a difficult situation confidently . Ability to provide comprehensive and satisfactory answers to all the questions of customers. Targets completion guaranteed for data entry. Our reliable and zealous team comitted to provide the best services to client. Quick Adaptibility to the clients process. Availability of Space For immidiate Expansion up to 150 Seats. Why Choose Us :- Our Service: 24/7 service. Robust & Innovative solutions. Flexible applications. Competitive prices. Skilled technocrats. 30 Seats expandable upto 150 whenever required. Prompt and accurate response. Well qualified team of professional are there at your service for complete and comprehensive pragmatic solution. Your Benefits: Cut down IT costs. Take advantage of leading technology. Be ahead of competition. Gain peace of mind. Advanced and additional features for the same price. Our Services:- Out Bound Tele Marketing for our Client in Australia Doing data entry projects for 2 major mortgage companies in USA. Doing telemarketing for a majorly popular calling card in USA. Doing political polling broadcast by IVR for our client in UK Done PDF to Doc Conversion Project doin Lead Generation in Finacial Domain for the Key players of the industry Technologies :- Following are the salient features of call center solutions we have implemented ACD : Automatic Call Distributor feature finds out the agent ready for the call & routes the call to that agent automatically. CTI: computer-telephone integration, is technology that allows interactions on a Computer and a Telephone to be integrated or co-ordinated. CLI: Caller Line Identification. IVR Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone.  Call Recording Sandhya Software's Call Recording Machine records all the important calls to your Hard Disk manually with a push of button. Predictive DialerSandhya Software's unsurpassed predictive dialer capabilities increase agent productivity by up to 300%, eliminating non-productive calls in order to keep agents talking.  Supports Multiple Dialing Modes! The flexible architecture allows the user to concurrently operate campaigns in: Predictive, Preview or Manual Modes. Run Multiple Campaigns Simultaneously!Run separate campaigns on the server simultaneously. Supports AMD & SIT Frequency Detection!Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones. Sophisticated Call Processing features!Dial Next Number, 100 % digital call recording, Park Call, Web Call Back, Call Transfer, Third party Verification ,Music or Message on hold etc. Facilitates Calls Recording and Conferencing!Supports 100% digital agent wise call recording and multi party call conferences. “Real-time" Statistics and Reports (CDRs)! The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics.