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Sekhar M.

@SAMCODE47

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Google Data Studio specialist

$20 USD / Hour

Flag of

India (6:39 AM)

Joined on February 15, 2010

$20 USD / Hour

My passion for data studio has stopped me from taking any other type of project. Wow! and to hands up to Google for creating a free data visualization tool. There are a bunch of popular and advance BI tool available, however, Google data studio is gaining popularity at top speed. This is due to its simplicity in use, no software installation, easy to share/print/download and it is free. I have already a few happy clients for my services around Google data studio. Hope to serve you soon.

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Experience

Team Manager for Quality Analyst

Jan, 2015 - Dec, 2016

1 year, 11 months

Wipro BPS

Jan, 2015 - Dec, 2016

1 year, 11 months

Worked as Supervisor for a Team of Quality Assurance agent/analyst. - Ensured all subordinates meets their individual target with the desired accuracy. - Ensured identifying potential talent and grooming them for next level through step by step delegation of responsibilities. - Mentored newbies to Quality Assurance Certification. - Contributed in the successful transition of 2 projects, setting up Quality Framework and Flow Chart for the process.

Jan, 2015 - Dec, 2016

1 year, 11 months

Wipro BPS

Jul, 2011 - Dec, 2014

3 years, 5 months

Quality Analyst/Assurance Specialist

Dec, 2011 - Dec, 2014

3 years

Worked as Quality Assurance agent/analyst. - Monitor live/recorded calls - Share feedback to agents to improve their performance - Conduct team huddle around top defects - Highlight non-compliance observed and risk to business - Suggest TNI - Highlight process and agent level area of improvement plan - Publish reports using Excel dashboard, Pivot, Chart, Graph, PowerPoint. - Assisting co-worker to meet their individual and team goal.

Customer Care Executive

Jul, 2011 - Dec, 2011

5 months

Phone/email support agent for billing queue for Phone and Internet Service Provider.

Jul, 2011 - Dec, 2014

3 years, 5 months

Customer Care Executive

Oct, 2009 - Jun, 2011

1 year, 8 months

IBM Daksh Pvt.

Oct, 2009 - Jun, 2011

1 year, 8 months

Voice support agent for the technical queue for Telephone and Mobile Service provider.

Oct, 2009 - Jun, 2011

1 year, 8 months

Education

University of Burdwan

2004 - 2008

4 years

Bachelor of Engineering (B.Eng.)

Flag of

India

2004 - 2008

4 years

Qualifications

WCPOC

2012

Aptech

Completed Wipro Certified Office Productive Course (WCPOC) on Advance Excel & Power Point

2012

Diploma in Quality Management

2016

ALISON

Quality management is an integral component of many businesses and organizations, both small and large. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.

2016

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