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$20 USD / Hour
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India (6:39 AM)
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Joined on February 15, 2010
$20 USD / Hour
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My passion for data studio has stopped me from taking any other type of project. Wow! and to hands up to Google for creating a free data visualization tool. There are a bunch of popular and advance BI tool available, however, Google data studio is gaining popularity at top speed. This is due to its simplicity in use, no software installation, easy to share/print/download and it is free. I have already a few happy clients for my services around Google data studio. Hope to serve you soon.
Verifications

BPO Quality Dashboard

Youtube Google Data Studio Report

Amazon Analytics Dashboard

BPO Quality Dashboard

Youtube Google Data Studio Report

Amazon Analytics Dashboard
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Experience
Team Manager for Quality Analyst
Jan, 2015 - Dec, 2016
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1 year, 11 months
Wipro BPS
Jan, 2015 - Dec, 2016
•
1 year, 11 months
Worked as Supervisor for a Team of Quality Assurance agent/analyst. - Ensured all subordinates meets their individual target with the desired accuracy. - Ensured identifying potential talent and grooming them for next level through step by step delegation of responsibilities. - Mentored newbies to Quality Assurance Certification. - Contributed in the successful transition of 2 projects, setting up Quality Framework and Flow Chart for the process.
Jan, 2015 - Dec, 2016
•
1 year, 11 months
Wipro BPS
Jul, 2011 - Dec, 2014
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3 years, 5 months
Quality Analyst/Assurance Specialist
Dec, 2011 - Dec, 2014
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3 years
Worked as Quality Assurance agent/analyst. - Monitor live/recorded calls - Share feedback to agents to improve their performance - Conduct team huddle around top defects - Highlight non-compliance observed and risk to business - Suggest TNI - Highlight process and agent level area of improvement plan - Publish reports using Excel dashboard, Pivot, Chart, Graph, PowerPoint. - Assisting co-worker to meet their individual and team goal.
Customer Care Executive
Jul, 2011 - Dec, 2011
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5 months
Phone/email support agent for billing queue for Phone and Internet Service Provider.
Jul, 2011 - Dec, 2014
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3 years, 5 months
Customer Care Executive
Oct, 2009 - Jun, 2011
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1 year, 8 months
IBM Daksh Pvt.
Oct, 2009 - Jun, 2011
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1 year, 8 months
Voice support agent for the technical queue for Telephone and Mobile Service provider.
Oct, 2009 - Jun, 2011
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1 year, 8 months
Education
University of Burdwan
2004 - 2008
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4 years
Bachelor of Engineering (B.Eng.)

India
2004 - 2008
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4 years
Qualifications
WCPOC
2012
Aptech
Completed Wipro Certified Office Productive Course (WCPOC) on Advance Excel & Power Point
2012
Diploma in Quality Management
2016
ALISON
Quality management is an integral component of many businesses and organizations, both small and large. Of all quality management system regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide.
2016