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Customer Service OfficerOct 2013
October 2013 - Present Approving firearm licenses for persons with firearms including doing background checks for prospective gun owners amount other duties.
Engagement SpecialistJul 2012 - Oct 2013 (1 year)
Providing customer service for BJs Wholesale club which has over 190 locations in the various states. Duties involve enrolling and renewing memberships and resolving complaints and problems that customers have by liaising with the General Managers and Regional Managers of the clubs nationwide. Troubleshooting is also done on the website [login to view URL] in order to assist customers with their online transactions among other duties.
AdministratorOct 2011 - Feb 2012 (4 months)
Provided Administrative support to the Senior Director, Institutional Relations by providing background information through research and setting appointments for meetings with senior officials of the university as well as other universities across the island of Jamaica. Filing among other duties were performed.
Customer Services RepresentativeOct 2007 - Feb 2010 (2 years)
Worked at Xerox-ACS providing customer service for then RxAmerica. Duties involved signing customers up for the prescription drug plan and approving certain narcotic drugs such as Oxycontin which was grandfathered on the members plan as resolving other customer service issues. Also assisted the customers to find affordable plans or match other plans based on affordability before they renewed or switched plans
Bachelors of Business Administration2005 - 2012 (7 years)
Supervisory Management (2001)Management Institute of National Developement
Certificate in Supervsiory Management
US English Level 182%
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