Käyttäjän russellt1 profiilikuva
Maan Jamaica lippu Kingston, Jamaica
Jäsen alkaen 24. helmikuuta 2015
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I have a BBA in Human Resource Management and Finance and Banking but I have worked mainly in Customer Service and Administration for over 10 years and consider myself an expert in resolving basic and complex problems that customers have, within the parameters of what the company I work for will allow. I am also an expert at customer retention especially when dealing with irate customers. The key though is to go above and beyond for your customer which allows me 99.9% of the time to retain their business. I previously worked at Accent Marketing which is a company based in Jeffersonville, Indiana and had operations in Jamaica where I currently reside. I am a focused individual who has achieved all I have set out to do so far but I have much further to go. I will never stop giving of my best in everything I do.
$6 USD/hr
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Customer Service Officer

Oct 2013

October 2013 - Present Approving firearm licenses for persons with firearms including doing background checks for prospective gun owners amount other duties.

Engagement Specialist

Jul 2012 - Oct 2013 (1 year)

Providing customer service for BJs Wholesale club which has over 190 locations in the various states. Duties involve enrolling and renewing memberships and resolving complaints and problems that customers have by liaising with the General Managers and Regional Managers of the clubs nationwide. Troubleshooting is also done on the website [login to view URL] in order to assist customers with their online transactions among other duties.


Oct 2011 - Feb 2012 (4 months)

Provided Administrative support to the Senior Director, Institutional Relations by providing background information through research and setting appointments for meetings with senior officials of the university as well as other universities across the island of Jamaica. Filing among other duties were performed.

Customer Services Representative

Oct 2007 - Feb 2010 (2 years)

Worked at Xerox-ACS providing customer service for then RxAmerica. Duties involved signing customers up for the prescription drug plan and approving certain narcotic drugs such as Oxycontin which was grandfathered on the members plan as resolving other customer service issues. Also assisted the customers to find affordable plans or match other plans based on affordability before they renewed or switched plans


Bachelors of Business Administration

2005 - 2012 (7 years)


Supervisory Management (2001)

Management Institute of National Developement

Certificate in Supervsiory Management


  • US English Level 1


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