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Customer Service Chatbot Customer Support Data Entry Email Handling Sales
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Rammel T.

@rtantiado

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Data Entry/Email & Chat support/Sales

$8 USD / Hour

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Philippines (9:40 PM)

Joined on August 27, 2012

$8 USD / Hour

Results-driven Customer Support and Sales Professional with years of experience handling email and chat support across diverse customer accounts. I have the skills in delivering excellent customer service, resolving concerns efficiently, and maintaining high customer satisfaction while managing large volumes of inquiries. Years of experience in data entry with strong attention to detail, ensuring accuracy and quality even when handling bulk data and repetitive tasks with minimal errors. Highly organized, can work with minimal supervision, dependable, and committed to meeting deadlines while maintaining precision. Strong background in sales and customer engagement, with expertise in handling customer objections, building rapport, and driving sales performance. Knowledgeable in using CRM platforms such as Salesforce for customer management, tracking interactions, and supporting business operations. A fast learner, adaptable team player, and dedicated professional who values efficiency, accuracy, and customer satisfaction in every task.

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Experience

Data entry specialist

Feb, 2019 - Present

7 years, 2 months

Optum

Feb, 2019 - Present

7 years, 2 months

I work with hospitals in the US and manage data systems for payment posting. Ensuring that payments are matched with the EOBs sent by payers, assuring the payments are posted to correct patient accounts, transferring data from raw file to providers data CRM, assuring accuracy of the payment details, patient info, services rendered. Backend support of front face agents.

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Alabang, Philippines

Feb, 2019 - Present

7 years, 2 months

Healthcare sales

Jan, 2018 - Mar, 2019

1 year, 2 months

HCL Technologies

Jan, 2018 - Mar, 2019

1 year, 2 months

I handled US healthcare company. I close sales with patients and hospitals ordering DMEs and medical supplies ensuring the products tailor fit to their needs. Carefully and professionally handle objections making sure that they get the best and affordable products.

Jan, 2018 - Mar, 2019

1 year, 2 months

Technical support chat

Aug, 2016 - Jan, 2018

1 year, 5 months

24/7 a.i

Aug, 2016 - Jan, 2018

1 year, 5 months

Worked with australian telco company. I provide service to our customers who have problems with their mobile phones like in network, signal, mobile data, coverage etc through chat.

Aug, 2016 - Jan, 2018

1 year, 5 months

Education

Bicol University

2010 - 2014

4 years

Bachelor of Arts in Broadcasting

Flag of

Philippines

2010 - 2014

4 years

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