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Rose B.

@Rossiey27

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VA, PA, Admin All Rounder

$15 USD / Hour

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United Kingdom (3:03 PM)

Joined on August 17, 2012

$15 USD / Hour

I am a VA, PA and good all-round administrator with 30 years’ experience in the VA, PA/admin field for 30 years and have a wealth of expertise, knowledge and skills. I have worked within the public and private sector including charitable organisations. I am experienced working in very demanding roles and consider myself to be very organised, self-disciplined, motivated and a quick learner, which are character traits that I consider help me considerably working as a freelancer and have assisted me in carrying out many roles in the past. My work style is to approach all my task in a methodical and logical way as well as understanding what is required to enable completion of the task to a high standard. I also have very good communication skills very good both written and verbally, which I believe is key in building good working relationships. Some of my experience includes: o PA/Secretarial support – Board and senior management level o Customer Services o Use of Microsoft Office Suite – Word, Outlook, PowerPoint, Excel and Access o Monitoring and reviewing of management information/data o The development and implementation of quality processes including audits. o Audit/Quality checks (e.g. observations, file checks) o CRM and MI systems o Project Co-ordination/Administration o Volunteer Coordination/Administration o Complaints Management o Finance Management – Analysis and reporting o Events and Hospitality Management o Document Management Development o Database creation o Website and Intranet maintenance o IT Support and basic trainer to admin team I have also been involved with IT support and training from the support desk aspect.

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Experience

Service Co-ordinator, Mobility Aids

Nov, 2014 - Nov, 2015

1 year

British Red Cross

Nov, 2014 - Nov, 2015

1 year

Responsible for Mobility Aids Service and its operation within Staffordshire, West Midlands and Warwickshire Recruitment, induction, support and management of approximately 35 volunteer Banking of the Donations Record keeping and stock control systems to monitor the loans of equipment Ensure that service user feedback forms where in use Monitored service feedback Deal with queries and complaints in line with policy Promotion of the Mobility Aids service Fundraising activities

Nov, 2014 - Nov, 2015

1 year

Care Co-ordinator

Dec, 2013 - Aug, 2014

8 months

Crossroads Care Birmingham & Solihull

Dec, 2013 - Aug, 2014

8 months

Responsible for liaising with service users Providing suitable care support and cover when their regular care support workers are unavailable. Participated in providing out of hours cover by being on call 1 out of every 4 weeks

Dec, 2013 - Aug, 2014

8 months

Be Some Boddie Life Coaching Project

Sep, 2009 - Dec, 2011

2 years, 3 months

Self Employment

Sep, 2009 - Dec, 2011

2 years, 3 months

Delivered life coaching workshops and individual session in the community The project was funded for a year by an award from UnLtd. Workshops held at a primary school in Birmingham over a six-week period for parents Aims of the sessions to help the parents achieve more. The sessions also helped parents cope with life’s challenges in a less confused manner, as they acquired skills and techniques to keep focused and problem solve in a stress free manner.

Sep, 2009 - Dec, 2011

2 years, 3 months

Education

The Open University

2015 - 2016

1 year

BSc (Honours) in Psychology

Flag of

United Kingdom

2015 - 2016

1 year

Cognitive Behavioural Therapy (CBT)

2014 - 2015

1 year

Flag of

United Kingdom

2014 - 2015

1 year

Qualifications

You and Your Money: Personal Finance in Context

2007

Open University

The course covers four broad themes. The first theme is the importance of the changing economic and social environment to your personal finances. This is taught by placing financial topics – such as borrowing and debt; savings and investments; the housing market; and pensions – within the context of social and economic change. So, for example, you’ll examine not just the different types of mortgages available, but also explore the underlying social and economic changes such as the recent financial crisis currently affecting home ownership, interest rates, and borrowing. The second theme is the relationship between individuals and households in financial matters, a relationship that is crucial to situating financial decisions in their real context. This relationship can include various issues, from thinking about how a couple manages their money, to the financial implications of having children, or of caring for an elderly parent, and the way the social and economic context, such as government family policies, can influence these. The third theme considers the importance of change over the course of a lifetime. This means thinking not only about how your own income and spending plans might change, but also how such change interacts with broader social and economic change. For example, as the government and employers reduce pension provision, it’s increasingly likely that individuals will have to think ahead in order to plan and provide for their old age: this course discusses some of the options. The final theme is financial planning. This is a crucial element of personal finance and you will explore the financial planning process, working through the four key stages: assessing your financial position. The course also teaches about all the main tools used in personal financial planning, from personal balance sheets, to budgeting and cash-flow statements.

2007

Accredited Life Coach

2009

New Insights Life Coaching Ltd

Completion of 70 hours of Life Coach specific training covering: 1. Meeting ethical guidelines and professional standards 2. Establishing the coaching agreement 3. Establishing trust and intimacy with the client 4. Coaching presence 5. Active listening 6. Powerful questioning 7. Direct commnication 8. Creating awareness 9. Designing actions 10. Planning and goal setting 11. Managing processing and accountability 12. 15 practical sessions of not less than 90 minutes in length each 13. The New Insights Life Coaching system of 13 coaching sessions 14. A written exam of 3 hours in length 15. Completion of the New Insights Sales Training Module 16. Completion of the New Insights Business Success Module 17. Completion of the New Insights Marketing Modules

2009

Creative Writing Course

2013

The Writers Bureau

The Creative Writing outline: Module 1 - Welcome to The Writers Bureau Module 2 - Making a writer out of you Module 3 - Developing your writing style Module 4 - How to develop your writer's craft Module 5 - How to sell your writing Module 6 - Presenting your work Module 7 - Essential legal aspects Module 8 - Reader's letters and fillers Module 9 - Articles for women's and men' magazines Module 10 - How to write general interest articles Module 11 - Travel writing Module 12 - Writing for trade press Module 13 - Writing for children's and teenage publication Module 14 - How to write humorous articles Module 15 - Religious and inspirational writing Module 16 - Writing Reviews Module 17 - On the Editor's desk Module 18 - Journalism Module 19 - Planning and preparation of Non-fiction books Module 20 - Profit from you photography Module 21 - Writing a Novel - Preparation Module 22 - Plotting Module 23 - Characterisation and Dialogue Module 24 - Setting and atmosphere, revising and selling your novel Module 25 - Writing specialist fiction Module 26 - Writing the short story Module 27 - Short stories for radio Module 28 - Writing radio drama Module 29 - Writing for television Module 30 - Writing for stage

2013

Certifications

US English - Level 1

US English

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