Patricia R.

? Performed field site evaluations, product inventory and placement audits and covert business policy compliance inspections and reports for major corporations in Canada and the United States. ? Investigated and reported on pricing, product and service standards as per management policies. ? Trained and certified on a client-by-client basis to gather front-line business vitals that become the unbiased metrics for gauging customer experience and employee compliance to company standards.

? Responsible for general office duties including typing, data entry, photocopying, faxing, as well as telephone and customer reception duties. Maintained inventory of office supplies and equipment. ? Scheduled customer appointments and provided follow-up on status of vehicle repairs. ? Entered work orders and generated invoices in QuickBooks and ProfitNet. ? Generated reports for month-end sales, accounts receivable and payable, and taxation. ? Communicated with Insurance companies to verify client pol