Käyttäjän rodel0301 profiilikuva
@rodel0301
Jäsen alkaen 8. toukokuuta 2019
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rodel0301

Online-tilassa Offline-tilassa
I've worked as a graphic designer and a freelance WordPress developer for 5 years. I have done a couple of projects from my clients, mostly e-commerce and blog sites. I have been a customer service representative for 8 years which primarily handled inbound/outbound, email, and live chat. I have been a Virtual assistant who performed being a Lead Generation Specialist, Data researcher, and a Data Miner. I am also in charge of doing call prep presentations for client meetings. I have been managing the company website for newsletters and article updates.
$10 USD/hr
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0.0
  • N/ASuoritetut työtehtävät
  • N/ABudjetin mukaisesti
  • N/AAjallaan
  • N/AUudelleenpalkkaamisaste

Portfolio

Viimeaikaiset arvostelut

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Kokemus

Virtual Assistant

May 2018 - Jan 2019 (8 months)

• Updating and maintaining the Company Website and Newsletters • Data miner / researcher • Data scraping (email mining) • Lead Prospecting (via text messaging) • Upload mined prospects in Hubspot • Email personalization for email prospecting • Compiling monthly expenses and receipts (bookkeeping) • Research prospects in [login to view URL] • call prep for client meetings

FREELANCE WEB DEVELOPER

Mar 2012 - Apr 2018 (6 years)

• Updating and maintaining our Company Website and Newsletters • Data miner / researcher • Data scraping (email mining) • Lead Prospecting (via text messaging) • Email personalization for email prospecting • Compiling monthly expenses and receipts (book keeping) • Research prospects in [login to view URL]

Customer Service Representative

Feb 2010 - May 2018 (8 years)

Responsibilities: Provides customer assistance for inquiries on audio conferencing Assistance on billing charges for the service. Web Conferencing set-up (Webinar), troubleshooting and walkthrough Handles Special Event assistance for gatherings and events. Email support assistance for inquiries, follow-up and callbacks Inbound calls for Wireless Service inquiries, billing and payment and order processing Upsell roaming plans and data add-ons Outbound calls for Follow-up and Order tracking

Technical Support Representative

Apr 2007 - Feb 2010 (2 years)

• Provides technical assistance on Internet services / trouble shooting / • installation and activation for email support • Support and Anti-Virus installation • Wireless Internet configuration • Billing Inquiries and payment processing • Upselling add-on services

Koulutus

Bachelors Degree (Bachelor of Science in Electrical Engineering)

2000 - 2005 (5 years)

Varmennukset

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