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Harrisburg, United States
Jäsen alkaen 4. toukokuuta 2009
EXPERIENCE Jackson Hewitt Tax Service - Harrisburg, PA 12/21/2005 - 02/13/2009 Tax Technician/Tax Preparer Processed inbound requests by taxpayers and supplied with sufficient information and advice in order to ensure correct tax form completion. Reviewed financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns. Harrisburg Hilton - Harrisburg, PA 09/02/2008 - 12/24/2008 Housekeeping Replenished supplies such as drinking glasses, linens, writing supplies and bathroom items. Performed a variety of duties requested by clients, such as obtaining bathroom supplies and hotel linens. Cleaned rooms, restrooms, corridors, elevators, stairways and other work areas so that health standards are met. Williams-Sonoma Inc - Camp Hill, PA 11/06/2006 - 02/15/2008 Customer Service Responded to inbound calls from customers about merchandise and advised customers on merchandise selections. Placed outbound calls to customers to confirm order delivery. Resolved customer service or billing complaints by performing activities such as refunding money, exchanging merchandise and adjusting bills. Completed contact forms, prepared change of address records and issued service discontinuance orders using computers. Coventry Health Care - Harrisburg, PA 10/24/2005 - 01/02/2006 Information Clerk Prepared and maintained records of client changes in information. Transmitted information or documents to team members, using computer, email or facsimile machine. Collected, sorted, distributed and prepared mail and messages. EDUCATION Harrisburg High School 09/01/1994 - 06/01/1997 Harrisburg, Pennsylvania Attained High School Diploma Major: Business Education SKILLS AND ABILITIES Microsoft Office Programs, Lotus 123, Windows Vista and 2000 Programs, Excel, Typing 40 wpm,7700 kps, fax machine, copier, scanner and shredding machine.
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