Rlopez8888

Summary * Expertise in the North American financial market for BPO industry. *5 years experience for blended operations (OUTBOUND and INBOUND), managing all cross functional areas from hiring/recruitment, training, operations and support group, process improvement, project implementation and growth; subcontract management; skilled in building and maintaining client relationships; experienced in developing and implementing action plans for clients, vendors, and operations. *Strong leader with motivational management style and ability to lead, manage, and develop outstanding employees (high performing team). High proficiency in problem solving, negotiation skills and strategic management. * Broadcast journalist with 7 years experience in broadcast media, with focus on investigative reporting, interview/discuss relevant issues with local and top/national government officials. Promote the network through business development, sales, marketing of radio airtime to small, and medium sized businesses. Specialties *Global marketing and business development for North American market and Europe; Client acquisition and retention/client services; Vendor Management, call center operations (OB TELEMARKETING); new project implementation; support group operations; driving financial performance; data analytics/performance metrics; problem analysis, judgment and decision making, process improvement, negotiation and conflict resolution.