PROFESSIONAL PROFILE:
• 23 years of experience with 7 years as consultant in International commodity trading with ICC Incoterms and 16 years in IT industry, including 10 years in Firewall technology & Network security.
• 8 years of experience in Nokia Global Support Services as Level-3 Product Line Support Engineer and Product Launch Support engineer.
• 3 and half years of experience as team leader in Technical Network security and Infrastructure customer service arena managing team of 10. In depth experience in troubleshooting CheckPoint firewall-1 running on IPSO, Sun-OS, IBM-AIX, Windows, Linux and Secure Platform
• Experience as a Technical Advisor at CheckPoint customer support center (Dallas-TX, USA), dealing with more than 1000 cases on Firewall-1, VPN-1 and remote access VPN for customers world-wide and in GLOBAL SUPPORT SERVICES + PRODUCT LINE SUPPORT, THIRD LEVER ESCALATION ENGINEER AT NOKIA INTERNET COMMUNICATIONS, DALLAS/USA and IN HYDERABAD INDIA.
Self-employed currently.