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- N/ASuoritetut työtehtävät
- N/ABudjetin mukaisesti
Automation in Healthcare IndustryMar 2014 - Apr 2015 (1 year)
Created and Deployed a .Net based software for the hospital which is integrated with all the radiology and lab instruments in hospital. It is also a single interface where entire hospital activities are recorded and are available at a single click. Including Patient history, Available inventory....etc.
Assistant Manager - OperationsJan 2010 - Aug 2015 (5 years)
A multi-faceted professional with 8 years’ experience in Client Servicing, Team/Process Management and Process Development. Acting as an escalation gate to resolve critical issues of the team members. Skilled to conduct various training sessions to enhance the performance and quality of service. Significant experience of developing and working with highly technical systems geared towards optimizing Customer Service Operations and Service deliveries.
Team Leader - Customer SupportApr 2008 - Dec 2009 (1 year)
Handling a team of professionals into the BPO stream of the company. Managing End to End Process and client interactions along with Handling inbound and outbound calls for service/Sales and support.
MBA2010 - 2012 (2 years)
Lean Manufacturing (2013)ASQ
Applying Lean to the process