Käyttäjän pcswanepoel93 profiilikuva
@pcswanepoel93
Maan South Africa lippu Pietermaritzburg, South Africa
Jäsen alkaen 12. lokakuuta 2019
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pcswanepoel93

Online-tilassa Offline-tilassa
Let me help you satisfy your customers with detail-oriented problem-solving, expert-level Technical Support, and profitable service. I have over 4 years of professional work experience in Customer Support, Technical Support and Helpdesk services where I have excelled at duties, such as, written/email support, remote desktop assistance, troubleshooting, customer retention, social-media management, complaint resolution, and creative, problem solving. I specialize in technical, customer support through use of virtual, communication platforms, and remote support software. In the past, I have been employed by Kraftsmen Paints where I fulfilled the duties of Customer Service Assistant Manager where I specialized in complaint resolution, product information and Social Media Management. I was similarly employed by BDNS, however, my duties as a Networking Helpdesk Engineer were specialized in Remote Support, Email Support, Troubleshooting, Proactive Problem Solving, and complaint management.
$13 USD/hr
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Portfolios

Viimeaikaiset arvostelut

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Kokemus

Freelance Remote Desktop Support Specialist

Aug 2018 - Sep 2019 (1 year)

Remote installations, repairs and upgrades through use of online chat, and remote desktop software Diagnose operating system problems, repair of technical problems and removing malware Network setup and troubleshooting. Maintaining personal computer systems Create and modify home networks Extract virus and malware Critical update and application patch installation Repair damage to Windows and OSX operating systems Backup and restore personal data to cloud storage

Networking Helpdesk Engineer

Apr 2018

Responding to customer requests for assistance through telephonic and email communications. Diagnose and resolve network issues within a limited time frame. Guiding customers through appropriate actions, such as troubleshooting and router reset. follow up with customers and users to ensure that their issues have been successfully resolved. Resolve technical problems with Local Area Networks and Wide Area networks Providing remote desktop support in order to configure a CISCO managed switch.

Customer Support Assistant Manager

Mar 2015 - Dec 2017 (2 years)

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information on paints that best suit the customers needs. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Koulutus

Introduction to Computer Networking

2019 - 2019 (1 month)

Pätevyydet

Introduction to Computer Networking (2019)

Stanford University

Understanding and applying the fundamentals of Computer Networking

Customer Service (2019)

Saylor Academy

Learning how to effectively communicate with customers in order to answer questions, resolve support issues, establish credibility, and nurture relationships. Most, if not all, companies understand the need for providing customer service

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