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Pankaj S.

@pankajsingla1986

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BPO, Customer Service, MS Office, Sales, Marketing

$8 USD / Hour

Flag of

India (10:34 AM)

Joined on June 27, 2009

$8 USD / Hour

Extensive Experience with following: # Sales & Marketing (U.S.A., Australia & Canada) # Customer Service (U.S.A., Australia & Canada) # Technical Support ([login to view URL].) - Phone, Chat & Email # Monitoring & Quality Analyst (U.S.A., Australia & Canada) # US Staffing & Recruitment (I.T. & Non I.T.) # Compiling, maintaining & Analyzing database # Reporting, Admin & Support # Proficient with Microsoft Word, Excel & PowerPoint # Typing Speed: 45-50 wpm with 98% accuracy # Good with Basics of Adobe Photoshop Worked for the following Clients: # Ant & Bee Corporation (Canada IT Staffing) # Perennial Designs (Australia & UK Outbound) # DELL (Tech Support, Customer Service & Up-Selling) # I.B.M. (Customer Service, Sales & Tech Support) # Iyogi (Tech Support & Sales) # Compecare Technologies (Sales, Support & Tech) # Spectraforce Technologies (U.S. IT & Non-IT Staffing & Recruitment) # LanceSoft Technologies (Business Development & Staff Augmentation)

Verifications

Portfolio

Portfolio

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Experience

Client Delivery Expert

Jan, 2014 - Sep, 2015

1 year, 8 months

Spectraforce Technologies Pvt. Ltd.

Jan, 2014 - Sep, 2015

1 year, 8 months

Domains Recruited For: # Finance, Marketing, Human Resource, Healthcare, Quality Assurance & Testing, Data Analyst, Claims, Management, Travel & Insurance, Customer Service, Admin & Clerical, Software & Programming, Databases etc. Clients Recruited For: # Covance, Illumina, Liberty Mutual, Blue Cross Blue Shield (BCBS), Facebook, AMEX, Novo Nordisk, Priority Health (Spectrum Health), Verizon, AT&T, Ericsson, PG&E, Cognosante, Cisco, Anixter, Abbvie, Apollo, Wolters Kluwer, Citrix etc.

Jan, 2014 - Sep, 2015

1 year, 8 months

Team Leader & Sales Trainer

May, 2012 - Jan, 2014

1 year, 8 months

Compecare Technologies Pvt. Ltd.

May, 2012 - Jan, 2014

1 year, 8 months

# Explaining the issue and resolution to the customer in easily understood language. # Convincing the customer to purchase the software support services through various sales techniques. # Handling customer objections and clearing doubts. # Closing the sale and guiding the customer through the payment process. # Troubleshooting the issue and resolving it in a timely manner. # Supporting any software issues related to desktops, laptops, operating systems, printers etc.

May, 2012 - Jan, 2014

1 year, 8 months

Quality Analyst, Sales & Process Trainer

May, 2010 - Apr, 2012

1 year, 11 months

I.B.M. Daksh Pvt. Ltd. (Client: Iyogi)

May, 2010 - Apr, 2012

1 year, 11 months

Processes Handled for Client: IYOGI # Printers # Techsales # Routers # Netgear Achievements: # “Certification of Excellence” in Q3 2010. # “Certificate of Appreciation” in Q3, 2010 for excellent performance across all parameters. # “Certificate of Appreciation” in Q3, 2010 for performance on revenue generation metrics. # “T3 Certification” for Sales from the Client in August, 2011. # Have been a part of Quality, Training and Operations Department.

May, 2010 - Apr, 2012

1 year, 11 months

Education

Kurukshetra University

2004 - 2006

2 years

B.C.A.

Flag of

India

2004 - 2006

2 years

Qualifications

Advanced Diploma in Computer Hardware & Networking

2008

Jetking Infotrain Pvt. Ltd.

Computer Assembling Computer Troubleshooting Computer Upgrading Networking

2008

Diploma in 3D Animation & Visual Effects

2010

Frameboxx

# Pre-Production # Adobe Photoshop # Adobe After Effects # Adobe Premiere # Autodesk 3DS Max # Autodesk Maya

2010

Certifications

US English - Level 1

US English

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