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Nicolas Matias P.

@n4848602

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Account Leader Comunication Offshoring

$8 USD / Hour

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Argentina (10:54 AM)

Joined on August 16, 2012

$8 USD / Hour

Hello, I am Nicolas and I am a professional contact center industry. I started as a telesales operator and work today on a Argentinain company as Supervisor Offshoring ( Sales Department) I will be able ti develope their work of BPO and everything that has to do with the contact center industry. My experience in developing successful companies such as Telecom (Argentina), H3G (Italy), General Electric (USA), Telmex (Argentina), Bofrost (Italy) etc.

Verifications

Portfolio

Portfolio

235646
235646
Reviews
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Experience

Account Leader Comunication

Mar, 2012 - Present

14 years, 2 months

TELMARK WORLDWIDE LTD.

Mar, 2012 - Present

14 years, 2 months

Start-Up de la cuenta, conocimiento y ejecución de normas COPC. Interacción directa con el cliente para para tener un seguimiento y una visión out-site del trabajo realizado y plantear nuevas estrategias. Punto de contacto operativo del cliente.

Mar, 2012 - Present

14 years, 2 months

Account Leader Customer, Retention and Prevention

Apr, 2010 - Dec, 2011

1 year, 8 months

ACS a Xerox Company

Apr, 2010 - Dec, 2011

1 year, 8 months

Desarrollo del grupo de trabajo alcanzando metas y objetivos a travez de normas COPC. Administración operativa de la cuenta como también la medición y control de las de los indicadores, desarrollando importantes técnicas de rrhh para llegar a los objetivos, basándome en PNL o también filosofía FISH!

Apr, 2010 - Dec, 2011

1 year, 8 months

Sales Team Leader

Jan, 2008 - Mar, 2010

2 years, 2 months

Telmex

Jan, 2008 - Mar, 2010

2 years, 2 months

Sales Team Leader

Jan, 2008 - Mar, 2010

2 years, 2 months

Education

COPC

2012 - 2012

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Argentina

2012 - 2012

Business Administration and Management

2004 - 2007

3 years

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Spain

2004 - 2007

3 years

Tecnico en Instrumental Aereo

1997 - 2000

3 years

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Argentina

1997 - 2000

3 years

Qualifications

Senior Supervisor

2012

Telmark

"Nicolas is a senior level supervisor with deep knowledge about Call Center business and needs. He is goal oriented which results in revenue for the company. His communication skills are excellent towards his team and also though colleagues or superiors. He has deep analysis capability and knows how to report Additionally he attended several courses to increase his knowledge in different Call Center areas. I highly recommend Nicolas for operational and leadership positions."

2012

Publications

http://ar.linkedin.com/pub/nicolas-matias-pizzatti/49/a57/b52

Leandro Sebastian Fea, Supervisor de Ventas.

"Nicolas es un excelente supervisor, tiene muy claro cual es su objetivo de trabajo cuando de metas a alcanzar se trata. Demuestra todos los dias su capacidad de liderazgo con su equipo de trabajo reflejando su compromiso con sus tareas laborales. Para mi es un referente no solo por su desempeño laboral sino tambien como persona, por esa razon recomiendo que tengan a esta persona para futuras busquedas y proyectos."

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